Free private parking available at the hotel. No sign of any human activity. When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site. When we attempted to register our concerns and check out, we were told i believe by a security guard?, No staff member available , just to throw your room key in the bowl on the reception desk. more. Holiday Inn Express Exeter M5, JCT. This is the version of our website addressed to speakers of English in the United States. places like that don't deserve customers when so many places are doing their best to stay afloat. etc. Will never come back. 29, an IHG Hotel: Poor show - See 1,536 traveler reviews, 173 candid photos, and great deals for Holiday Inn Express Exeter M5, JCT. dining room and bar closed , no cleaning of rooms etc. Lots of parking, guessing its because no one comes here. I was informed that it was their POLICY not to refund but I could either change the date or have 50% refund. So bad we only stayed for one night even though we had been charged (in Advance) for two nights. Delighted with the very clean interior and shower over the bath. Something went wrong. Very close to M5 which was a bit noisy with window open at night. Please dont include personal, political, ethical, or religious commentary. Attended a work event here, three pump beers/ciders on tap, cider was off. when I commented on apparent lack of staff, was told by receptionist (?) You are zoomed out too far to see location pins. Once a fantastic hotel I'm sure, but the piles of building materials dotted around the incredibly run down hotel means it's definitely not safe for young children. Sorry, something went wrong. With two free car parking spaces per room and free Wifi, The Gipsy Hill really is a home from home. Help, I dont wish to be mean but this place should be a goldmine, but its not. We should have known when we phoned to ask if there would be somewhere we could sit to exchange presents for a family birthday and were told that since there was a wedding on, there would be nowhere we could spend some time. Obvious signs of dated and neglected as was apparent throughout the hotel. Scaffolding and piles of wood, pipes and things just strewn around. The best is yet to come. The room was clean at first glance. Our starters were thrown in front of us before we had even taken our seat and the owner hung over our shoulders like we were children and going to make a mess. If we find any, we delete them and, if necessary, take action against whoever is responsible. Tripadvisor performs checks on reviews. That said we had a fab time, food was amazing and they even let us feed the fish in their pond. Fair play, it's gorgeous and the difference is unreal. Room types may vary. Help, I dont wish to be mean but this place should be a goldmine, but its not. However, the bar toilet did not provide soap. Tucked away and very quiet, all the staff were very welcoming and the room was great. Please check your selected option for more information. Lots of parking, guessing its because no one comes here. I'd like to help out anyone thinking of staying. After our impersonal check. Breakfast was average at best. However, we wont display any review that includes or refers to (among other things): To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once theyre 36 months old or if the Accommodation has a change of ownership. 29, an IHG Hotel: Great hotel , great staff , breakfast still poor - Read 1,535 reviews, view 173 photos, and find great deals for Holiday Inn Express Exeter M5, JCT. Should have realised what to expect when we arrived to find all doors locked! Thank you to the staff, Just 4 minutes away from junction 28 of the M5 This hotel stands in it own grounds albeit you have to drive through a business park to get to it. By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. What a lovely little gem this place is. Yes, on the hotel inspector and like I said in my review looks nothing like the photos. We found previous guests rubbish, carpet was dirty and the shower head was disgusting, a layer of thick black something staring down at me. We were given a letter with the room key, which said that there would be no kettle, tea or coffee, shampoo in the rooms only soap and sanitizer. To see correct prices and occupancy information, please add the number of children in your group and their ages to your search. However, the bar toilet did not provide soap. To save at this property, all you have to do is sign in. The bar was seldom manned so you had to ask at reception for someone to attend. Now one might think if a local business with 50+ employees was attending an event theyd make an effort. So much potential being wasted. The other people with us did have a comfortable bed, but sadly we didn't. Booking.com. The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. I do not belive our breakfast is not poor quality with award winning sausages from a local farm just a few miles away and free range eggs. Tripadvisor performs checks on reviews. We got a room upgrade to a superior suite!! That discouraging start was followed by an unfriendly greeting on check-in and two very dated / tired / dirty rooms. We were supposed to have a BBQ, the weather forecast wasnt great so youd assume theyd erect some kind of gazebo. This lets us know that our reviews come from real guests, like you. This is the version of our website addressed to speakers of English in United Kingdom. I wont even look at it if I pass it. Claim your listing for free to respond to reviews, update your profile and much more. Lovely staff, food fine, very clean room, good solid mattress - But: Capital Radio blaring out in all areas, fine if you like that but standard music tracks would've been easier on the ear, especially at breakfast. Again, a group of adults hesitantly had to ask for the money back for the almost no show dinner was returned with a bad attitude but we did get that meal taken off. The rooms are spacious and clean and bathrooms are modern. DON'T It's dirty, worn out and disgusting. A poor quality buffet breakfast was offered. You can see the traffic but can't hear it as your elevated above on a hill. Attended a work event here, three pump beers/ciders on tap, cider was off. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site. Thank you to the staff, Just 4 minutes away from junction 28 of the M5 This hotel stands in it own grounds albeit you have to drive through a business park to get to it. Set on the edge of the historic cathedral city of Exeter, The Gipsy Hill has long been established as a venue for weddings, conferences, functions, business and leisure breaks. Now to the room, well it was pleasantly roomy and clean, but thats it. I went to go to ask for soap, the receptionist told me they were probably stolen and she will put more in there. Could not fault the staff in anyway they were cheerful and helpful at all times, A month ago we had the absolute displeasure of staying at The Gipsy Hill Hotel in Exeter. Book Gipsy Hill Hotel, Exeter on Tripadvisor: See 691 traveller reviews, 158 candid photos, and great deals for Gipsy Hill Hotel, ranked #15 of 25 hotels in Exeter and rated 3.5 of 5 at Tripadvisor. Its almost ready for the bin. Would not recommend for the price AT ALL. 29, an IHG Hotel at Tripadvisor Lock in the lowest price from these sites, Well, hmm, erm, probably would of had a better stay in a tent tbh! 2 80335 Munich Germany. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses. Exeter's best kept secret hotel The Gipsy Hill Hotel is surrounded by three acres of beautiful landscaped gardens and is a taste of the Devon countryside mere miles away from the vibrant & historic, Cathedral city of Exeter. Tripadvisor performs checks on reviews. Having dinner at the hotel was a regret. Warm Welcome to our variable group over 3 nights, several of whom were involved in events at Exeter Cathedral . There are more repeat guests here than most other properties. I'm afraid not.! But after just one day of our trip the bed was the least of our worries. Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities. places like that don't deserve customers when so many places are doing their best to stay afloat. Well, hmm, erm, probably would of had a better stay in a tent tbh! With two free car parking spaces per room and free Wifi, The Gipsy Hill really is a home from home. These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. 29, an IHG Hotel: Brilliant Hotel, Fabulous Staff. when I commented on apparent lack of staff, was told by receptionist (?) Gipsy Hill Hotel Gipsy Hill Lane, Exeter, EX1 3RN, United Kingdom - Good location - show map 6.9 Pleasant 721 reviews Staff 8.6 +32 photos You're eligible for a Genius discount at Gipsy Hill Hotel! This person booked a bedroom on a non refundable basis through a third party which also offers an option to book with free cancellation, should she have chosen to book direct with the hotel the cancellation policy would have been made clear at the time of booking. Two posters on the mirror about washing your hands during Covid. Our hotel is sited over 3 buildings should Mr Turness have expressed on check in that he would have preferred a room in the Main part of the Hotel we would have endeavoured to have met his wishes. DON'T It's dirty, worn out and disgusting. Would definitely return! (By dirty I mean, stained carpets, mouldy shower tiles, etc). What food & drink options are available at Gipsy Hill Hotel? Thank you. Yes, free parking is available to guests. Again, a group of adults hesitantly had to ask for the money back for the almost no show dinner was returned with a bad attitude but we did get that meal taken off. Service was personalised and friendly. 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