Verizon Internet Gateway (ARC-XCI55AX) Software Update Verizon is pleased to announce a software update for your device. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Our 5G Home Internet Tech Support team can fully assist you in going over all options with your device at 800-922-0204 to ensure that you know all the details and options.-Sean 0 Likes Reply Re: Verizon Internet Gateway NCQ1338 Bridge Mode Emsworth Member 02-13-2022 03:38 PM Several new advanced routing features / options will be made available, while some existing ones will be updated. Get up to $500 when you, 24/7 automated phone system: call *611 from your mobile. That means they can use the same wireless spectrum to send more data per second. T-Mobile has started to rollout its new firmware update for its 5G Home Internet Gateway. Here's how to access the admin page on your Verizon Internet Gateway(ARC-XCI55AX). What's changing: Here's how to access the admin page, which helps if you forgot the admin password for your 5G Internet Gateway. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Here are the three main ways that external antennas help you increase data rates: In 4G LTE and 5G networks, signal quality is measured as SINR (Signal to Interference plus Noise Ratio) or sometimes as RSRQ (Reference Signal Received Quality). Here's how to configure parental controls for your Verizon Internet Gateway(ARC-XCI55AX). Get up to $500 when you, Verizon Internet Gateway (ARC-XCI55AX) - View Software Version, 24/7 automated phone system: call *611 from your mobile. The router arrived with a 1.04.00.10 firmware, which doesn't have any option to update it in the UI. Here's how to set up your Wi-Fi (wireless client connection) on your 5G Internet Gateway. 9K views 6 months ago Verizon stealthily released a new 5G Home Internet Gateway with addition features and very importantly now has internal hookup for an external antenna connection! Is there a way to rectify the issues without new hardware? Improvements to LED behavior; includes during first time activation and scenarios where the gateway is not properly provisioned / activated. Looking to get the best possible data rates from your Verizon 5G Internet Gateway (ASK-NCQ1338, ASK-NCQ1338FA, or ASK-NCQ1338E)? Verizon Internet Gateway (ARC-XCI55AX) Software Update Discover the benefits of the most recent software update & view instructions to see how to download the software to your Verizon Internet Gateway (ARC-XCI55AX). There was an intermediate update in November, 1.2102.00.0117, but it was never added to T-Mobile's support page and was apparently only applied to replacement units sent to customers and never pushed to existing units. Please proceed at your own risk. Here's how to view device info (e.g., Wi-Fi key, WPS, etc.) Do not restart the gateway when it's updating. Here's how to set the router Admin password on your Verizon Internet Gateway(ARC-XCI55AX). Here's how to configure LAN settings on your Verizon Internet Gateway(ARC-XCI55AX). Cookie Notice Have a phone you love? The firmware upgrade over-the-air (FOTA) process can take several minutes to complete. Share Connect with us on Messenger Visit Community NOTE: This model of Verizon 5G Gateway does NOT support the use of external antennas. Here are the best steps for optimizing the position of your Verizon Internet Gateway (ASK-NCQ1338): This process is simple but effective if you haven't already optimized the position of your Verizon Internet Gateway, however this method will likely provide only a small improvement to data speeds compared to Option #1. Step-by-Step Guide to Removing the Verizon 5G Internet Gateway SIM card. Below is a summary of some of the major changes: For more detailed information, please reference the device user guide for the latest details. They're sent out in phases over a few weeks, so not all users get the update at the same time. Using external antennas allows you to access these higher frequency bands, which are often less congested and offer higher speeds than lower frequency bands. Release date: 06/22/2022 vman10809. Resolved an issue with Wi-Fi channel selection after disabling / enabling Wi-Fi settings, Resolved an issue where a separate SSID ending in -BH was being broadcast, Added a feature to resolve some disconnect / reconnect events in specific network conditions, Resolved an issue resulting in 3 red blinking LEDs every few minutes, Resolved issue in the webGUI where AM / PM was mixed up for noon and midnight, Modem updates for improved throughputs in specific network conditions, Added / revised messaging in webGUI for WPA / WPA2 support, Extended the initial bootup / setup sequence and blinking white LED to 5 minutes, Resolved a firewall issue that would require a device reboot to recover internet connection. Less than a week ago, there was a software update which enabled IP Passthrough mode on the device (previously just DMZ'd the eero). and our Step 5: Retrieve the Verizon Internet SIM card. Share Connect with us on Messenger Verizon 5G Home Internet Gateway (ARC-XCI55AX) External Antenna Guide By Carrier Accessories Enterprise Solutions Hotspot Guides Verizon 5G Home Internet Gateway (ARC-XCI55AX) External Antenna Guide Account Cart Release date: 09/13/2022 However, for users with line of sight to the nearest tower, our 4x4 MIMO Log Periodic Antenna kit is recommended. Here's how to establish a wired connection via Ethernet ports with your Verizon Internet Gateway(ARC-XCI55AX). Get up to $500 when you, 24/7 automated phone system: call *611 from your mobile, Modem crash and connection manager issues, Performance improvement for modem crash and connection manager scenarios that resulted in the internet connection being lost and restored and/or the gateway needing to be rebooted, Performance improvement for issues that prevented some client devices from connecting to or being detected by the gateway, Improved the time the device is connected to UWB as opposed to other network bands (improved overall throughput), The incorrect date showed in radio management history, Verizon E3200 extender wasn't showing up correctly, Incorrect BH bandwidth under System Status for applicable extenders. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. You must be connected to the 5G Home network to access the admin page. Extend your session by clicking OK below. Here's how to view the technical router info (Device ID/ IMEI) on your 5G Home Router. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Refer to Access Admin Page for assistance. Due to inactivity, your session has expired. Extend your session by clicking OK below. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. Software Version: 222146 Verizon 5G Home Internet plans and prices Verizon keeps things pretty simple. Every time I run a software update through the admin portal I get the error "check for new update failed." This is happening on my iPhone and Mac using Safari and Edge. Order Online. Privacy Policy. We're always striving to improve your experience, but we understand that you may be experiencing connectivity issues due to a recent software update on the 5G Internet Gateway. 306 8.1K views 6 months ago The race is on and Verizon just took a leap forward with a new firmware update that adds a key feature to outshine T-Mobile 5G Home Internet especially for. I'm really excited to get the IP Passthrough feature working (I may cancel T-Mobile Home Internet because they don't have this feature). We have even created a Peplink MAX BR1 Pro 5G External Antenna Guide to assist with MIMO antenna kit installations! Here's an overview of the LED indicators on your Verizon Internet Gateway(ARC-XCI55AX). *Unavailable for Verizon Internet Gateway for Business (ASK-NCQ1338E). WPA2 will now be the lowest Wi-Fi security setting / option available. Extend your session by clicking OK below. Join Us in Asking Verizon to Add Support for External Antennas! In reality, often an increase in signal strength is the third most important factor for data speeds that external antennas help with. I switched back to the original modem since I needed the IP Passthrough feature that is not available in the older firmware. Have a phone you love? The current software update addresses the following: The details: Here's how to change the Wi-Fi password used to connect devices to your 5G Internet Gateway. Here's how to connect to your Wi-Fi manually for the Verizon Internet Gateways(ARC-XCI55AX). Got the newer Verizon 5G Home Internet Gateway with SKU: ARC-XCI55AX (as shown on the bottom of the device)? In this guide we'll describe the two best options we have found to provide an improvement in their Verizon Home Internet data speeds. The webGUI format will be completely redesigned. Got the Verizon Internet Gateway (ASK-NCQ1338) in two days ago. Verizon Internet Gateway (ARC-XCI55AX) - Support Overview. Here's how to perform a signal test for your 5G Internet Gateway. Congrats, that device supports the use of external antennas! What's changing: I subscribed to 5G Home Internet 2 months ago and since then the ASK-NCQ1338 gateway has remained on the firmware that it shipped with, even though an update came out over 2 weeks ago (. Multi-Carrier Cellular Distributed Antenna Systems (DAS). Before you get started, you will need the following: Be careful not to damage your Verizon Home Internet Gateway while disassembling. Please escalate. The problem is serious because the current firmware (220745) will randomly disconnect for 13s, approximately once or twice a day. Verizon 5G Internet Gateway - Support Overview. Here's how to restart your 5G Internet Gateway. Verizon is pleased to announce a software update for your device. My gateway got updated remotely last night to firmware version 5.33.117.1. Have a phone you love? Alternatively, click Check for FTP OTA to check router firmware update availability. The more bands you're connected to, the greater the bandwidth, and the higher your data rates. Here's how to activate prepaid mobile broadband service via the self-serve portal. Here's how to restore your Verizon Internet Gateway(ARC-XCI55AX) to factory default settings. When I go to the management interface and check for an update manually after about 30s it comes back with this error message. Extend your session by clicking OK below. To check firmware version. The firmware on the one they sent me was older than my original device and had the same problem. Updates happen between 1 am and 3 am PST; make sure your gateway is turned on during this time to get the update. Here's how to allow the Wi-Fi name of your 5G Internet Gateway to be seen by other devices. Weve found its often better to mount the antenna(s) on the side of the building where the structure can shield the antennas from interference. Our instructions described later will guide you through how remove the Verizon 5G Internet Gateway's SIM card. Please sign in again to continue. 03-25-2022 08:14 AM. The details: 5G LTE Routers, like the Verizon Internet Gateway and Peplink MAX BR1 Pro 5G, support an LTE feature called "carrier aggregation.". Get up to $500 when you, 5G Home Router - Check for Software Update, 24/7 automated phone system: call *611 from your mobile. Due to inactivity, your session will end in approximately 2 minutes. Here's how to view the software version your Verizon Internet Gateway(ARC-XCI55AX)is running. Here's how to create a wired Ethernet connection from a computer to your 5G Internet Gateway(LVSKIHP). Below is a summary of some of the major changes: The webGUI format will be completely redesigned. on your Verizon Internet Gateway(ARC-XCI55AX). Here's how to test the firewall settings for your Verizon Internet Gateway (ARC-XCI55AX). We'll talk more about this in the next section of this guide. The details: Improvements to IP Passthrough feature, including scenario where the gateway would get stuck in IP Passthrough / webGUI would be inaccessible. Please sign in again to continue. Discover the benefits of the most recent software update & view instructions to see how to download the software to your Verizon Internet Gateway (ARC-XCI55AX). The details: on your Verizon Internet Gateway(ARC-XCI55AX). Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. Unlimited Data. Here's how to view the software version your Verizon Internet Gateway(ARC-XCI55AX)is running. $70 per month w/ AutoPay. The Verizon Internet Gateway (ASK-NCQ1338 and ASK-NCQ1338FA) will be going through a feature and webGUI migration with its firmware update to software version 3.2.0.14. Verizon is pleased to announce a software update for your device. Refer to Access Admin Page for further assistance. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. This online tool will help you identify and resolve problems with your device. The layout and advanced router settings will see several changes. Free shipping over $99. Here's how to change the admin password to manage settings for your 5G Internet Gateway. Here's how to enable / disable Wi-Fi for your Verizon Internet Gateway (ARC-XCI55AX)from the admin page. Due to inactivity, your session will end in approximately 2 minutes. Order Online. Due to inactivity, your session has expired. Addressed an issue where a garbage value would be displayed for the 5GHz channel under radio management after disabling the 5GHz-Primary network. The top recommendation we offer is our bundle of the Peplink MAX BR1 Pro 5G with our 4x4 MIMO Panel or 4x4 MIMO Log Periodic External antenna kits. Updates happen between 1 am and 3 am PST; make sure your gateway is turned on during this time to get the update. Have a phone you love? Trying to Return Your WiFiBlast Range Extender? Qu cambia: The Verizon Internet Gateway (ASK-NCQ1338 and ASK-NCQ1338FA) will be going through a feature and webGUI migration with its firmware update to software version 3.2.0.14. Here's how to view the SIM card number associated with your 5G Internet Gateway. This software update has been tested to optimize device performance, resolve known issues and apply the latest security patches. I subscribed to 5G Home Internet 2 months ago and since then the ASK-NCQ1338 gateway has remained on the firmware that it shipped with, even though an update came out over 2 weeks ago (222146). The current software update: The details: The current software update addressed an issue that caused the gateway to disconnect and reconnect with the network, resulting in a new IP address being obtained which impacted various services. Here's how to back up and restore the current configuration for your 5G Internet Gateway. Enthusiast - Level 3. Removed invalid 5GHz SSID being broadcast after disabling the 5GHz radio. Here's how to enable Wi-Fi Protected Setup (WPS) on your Verizon Internet Gateway(ARC-XCI55AX). -tons of metrics, Wi-Fi channel analysis, adjust transmit power from 1-100, port forwarding -DMZ -tons of logs -remote administration using https -DDNS Updater built in! Here's how to view the Wi-Fi name and password for your Verizon Internet Gateway(ARC-XCI55AX). Software Version: 3.2.0.14 While signal is generally stronger the higher you go, theres also often more interference. It showing there is a new firmware released yesterday, but I appear to be several versions behind https://www.verizon.com/support/verizon-internet-gateway-arc-xci55ax-update/ This thread is archived New comments cannot be posted and votes cannot be cast 7 37 comments Top Here's how to run a speed test for your 5G Internet Gateway. I have had Verizon Home 5G for about a month now. Please escalate. You will see the message below when you access the admin URL from your web browser. I still cannot update to the latest version. Due to inactivity, your session will end in approximately 2 minutes. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Below is a summary of some of the major changes: The webGUI format will be completely redesigned. This does fix the double NAT issue when using your own router connected to the Internet Gateway. Two changes I noticed right away were: There is a new option in wifi settings called "5GHz Wi-Fi DFS". The update, called 0178, comes with a number of fixes. Up to 1 Gbps. Step 4: Remove the loosened plastic flap to access the Verizon Internet SIM card. From the General Information screen, click Check for Software Update . Verizon 5G Internet Gateway firmware upgraded to v5.33.117.1. This is happening on my iPhone and Mac using Safari and Edge. New comments cannot be posted and votes cannot be cast. It will slowly be rolled out to. Have a phone you love? Here's how to change the Wi-Fi broadcast settings for your 5G Internet Gateway. Here's how to access LAN settings (IP address, Subnet mask, etc.) The picture below displays an example of some of the many "Spring-Contact" and "MHF-SW23" connectors present within the Verizon 5G Internet Gateway (ASK-NCQ1338). Updated LED behavior to show blinking red if the SIM is not active. There will be some changes to how the primary SSID and Band Steering / SON capabilities will be presented and managed. The original modem since i needed the IP Passthrough feature that is not available in the next section this. Ask-Ncq1338Fa, or ASK-NCQ1338E ) there will be completely redesigned if eligibility requirements are no longer met disassembling... Perform a signal test for your Verizon Internet Gateway ( ARC-XCI55AX ) running. Technical router info ( e.g., Wi-Fi key, WPS, etc. me. A wired connection via Ethernet ports with your device to enable / disable Wi-Fi for device! 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