This analysis focussed on the same five variables (namely, assessment outcome, previous experience of face-to-face assessments, age, gender and health conditions) to establish which are good predictors of claimants channel preference. Unweighted base: all respondents (n=1133). In total, three quarters of PIP claimants (75 per cent) were satisfied with how the telephone assessment was conducted. Not surprisingly, those undergoing a reassessment were more likely to have face-to-face experience (96 per cent), but also nearly two thirds (64 per cent) of new claimants had experience as part of a previous claim. It will take only 2 minutes to fill in. WebThrough the utilization of behavioral health, holistic and evidenced-based therapies, we provide inpatient mental health treatment and private inpatient mental health facilities. Claimants who went on to say they preferred face-to-face to telephone assessments were less likely to report the assessors behaviour positively. As noted previously, some of this latter group may have received a decision on their assessment by the time of the survey interview. According to DWP records, nearly two thirds (64 per cent) of claimants surveyed were making a new claim for PIP. We use some essential cookies to make this website work. Unweighted base: Claimants who had third person support only (n=240). Unweighted base: Claimants who said they preferred telephone assessments only (n=368). The out-of-work benefit those who have a health condition and/or disability that restricts their ability to work comes in the form of either ESA or UC. Personal Independence Payment (PIP) telephone assessments, Check benefits and financial support you can get, Find out about the Energy Bills Support Scheme, Government efficiency, transparency and accountability, Claimant experience of telephone-based health assessments for PIP, ESA and UC, nationalarchives.gov.uk/doc/open-government-licence/version/3, Limited Capability for Work and Work-Related Activity Group, More information about what would be covered, Hearing issues: Claimant hearing assessor, Hearing issues: Assessor hearing claimant, Understanding and answering the questions, Other difficulties but not related to taking the call, Assessor listened to and understood claimant, Could not explain condition over the phone, Health condition prevented them from doing so, Generally uncomfortable discussing over phone, General discomfort/Emotional difficulties, Supporting evidence not used or considered, Does not want to be on camera or face-to-face, Would not be able to fully show or explain condition, General improvements in assessment conduct/service provision, Having a longer assessment/more time to explain condition, More information on the next stages/support following the call, An alternative/additional method of providing information, That a third person could have been present, Poor sound quality: Claimant hearing assessor, Poor sound quality: Assessor hearing claimant, Whether assessor provided a clear explanation, Whether assessor listened to and understood claimant, Could not fully explain condition over the phone, General discomfort/emotional difficulties, Having someone who understands the condition, More suitable questions (for example, tailored/non-tick box), views of the telephone assessment process, preferences in relation to the mode of assessment, suggestions for improvements to the telephone assessment process, women were most likely to cite they would find it less stressful (57 per cent) alongside those undergoing a reassessment; those placed in the, claimants reporting mobility conditions were most likely to point to the advantages of not having to travel (75 per cent) alongside older claimants, those undergoing a reassessment and those placed in the. Anna Marcinkiewicz Reasons given for not being comfortable with a video assessment included: Those with mental health conditions who were not comfortable with a video call were more likely to say it would make them nervous or anxious. Weighting refers to statistical adjustments that are made to survey data after they have been collected in order to improve the accuracy of the survey estimates. Around half of these claimants (51 per cent) said they found it less stressful. Furthermore, men were more likely to seek additional support (52 per cent) than women (44 per cent). Do be advised that the 'DWP' call handlers are not PIP advisers. The data was weighted to be representative of age, gender, type of assessment and assessment outcome. Claimants were first asked, if given a choice and assuming government advice allowed, whether they would prefer a telephone or face-to-face assessment in the future. TW9 4DU Most people have to take the PIP medical assessment with questions on mental health to get this benefit program. Safely: Can you do the activity without risking danger to yourself or someone else? For example, LCWRA claimants may be more likely to have a particular health condition which could be the underlying reason for their choice of channel. you can't plan a route to an unfamiliar place yourself. By the time of the interview, over seven in ten (72 per cent) had been placed in the Limited Capability for Work Related Activity (LCWRA) group deeming them unfit for any type of work-related activity. We have translated the site; would you prefer to read in Welsh? The assessor will investigate the information you gave on your PIP form but also make judgements based on what you say and do during your PIP assessment. WebWith current waiting times, it means that you have enough time to gather more evidence to back up any points you think have not been marked properly during the PIP Phone Assessment. Claimants who said that they would feel uncomfortable with having a video assessment were asked why they held this view. Eight in ten (80 per cent) of claimants recalled previously experiencing a face-to-face assessment, particularly if they were taking part in a reassessment (96 per cent), but also those submitting a new claim (64 per cent). The healthcare professional to be a specialist in mental health. We are a friendly, safe community supporting each other's mental health 24 hours a day, 365 days a year. It is paid to make a contribution to the extra costs that people may face because of their condition or disability to help them lead independent lives. A fifth said that video would make them too nervous or anxious (20 per cent) and/or that they would not know how to use the technology (19 per cent). The PIP medical assessment consists of several parts and will last on average, 60 minutes: Discussion and questions: The Health Professional will ask you questions about how your health affects your everyday life. Requesting a home PIP assessment PIP assessments usually take place at a centre; however, if you cant attend an assessment centre because you are housebound as a result of a mental health condition, you can request a home PIP assessment. Unweighted base: All claimants (Whether the assessor provided clear explanation n=822) (Whether assessor listened and understood claimant n=823). Eight in ten claimants (80 per cent) who received a telephone assessment said they had previous experience of a face-to-face assessment. Those who were joined by someone to support them (PIP- 31 per cent, WCA - 22 per cent) on the call were most commonly joined by a family member. Check if youre eligible for PIP. All percentages cited in this report are based on the weighted data and are rounded to the nearest whole number. This may involve sharing this information with relevant authorities to ensure we comply with our policies and legal obligations. This report is based on data from two telephone surveys conducted between July and October 2020. Discussion or interview and questions: The Health Professional will ask you questions about how your mental health concern impacts your daily life. However, the majority of these were not significant and only the significant interactions are reported in this analysis. Older claimants were more comfortable (82 per cent of those aged 55 or older) than younger claimants (72 per cent of those aged under 35). PIP & mental health; PIP appeal process; to the assessment room and how far you walked (you see some bizarre estimates), how you handled your ID, what eye contact you made with them, whether you looked tense, anxious, withdrawn, etc, how you were dressed, how you took off any coat, etc. You can deal with someone you dearly loved who has a terminal illness by buying this book on this website. Be yourself; you want them to see you how Will I need a Work Capability Assessment to claim benefits? One in ten (10 per cent) claimants stated that they thought the assessment could be improved by being face-to-face, 8 per cent restated that they would have liked more information before the assessment, and 7 per cent cited improvements in the assessors behaviour. The frequency of the other requests was too small to report on the outcome quantitatively. We also use cookies set by other sites to help us deliver content from their services. Bea Taylor We and our partners use cookies to Store and/or access information on a device. Again, logistic regression analysis was conducted to model claimants preference for each of the three assessment channels over the other channels or having no preference. The remainder were placed in a group awaiting a further assessment via face-to-face (to take place once the COVID-19 easements allowed) to confirm whether they were able to undertake some work-related activities. For PIP claimants one in ten (10 per cent) stated that the assessment needed to be face-to-face and 8 per cent asked for more information prior to the call. They do send out text messages for appointments yes. Most had the person present with them at home, but some joined via a remote connection to the call. Any reported differences in opinion by assessment outcome should therefore be interpreted with this in mind. Reasons given for not being comfortable with a video assessment included a general dislike of video calls; not knowing how to use the technology; feeling nervous or anxious about video calls and not wanting to be on camera. Pip telephone assessment experience. Six in ten (62 per cent) of those who were undergoing a reassessment expressed a preference for telephone assessments compared to around four in ten (41 per cent) of those with a new claim. Men and claimants aged under 35 were more likely to seek additional support. Four out of five claimants (80 per cent) did not experience any other practical difficulties although nearly one in eight (13 per cent) had trouble holding the handset for the duration of the call or not being able to use a loudspeaker. The majority of claimants also agreed that the assessor listened to them and made sure they understood what the claimant was saying (PIP - 78 per cent; WCA - 97 per cent). 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