Why City of Memphis chose Oracle While evaluating software vendors, Memphis city leaders were attracted to Oracle Cloud HCM because the new platform would help them automate and consolidate a complex, multistep hiring process for roles such as police and fire that require specific certifications. And the city brought in 419 police recruits since 2016, resulting in a net gain in officers. Enable collaboration within each service request via conversations and document sharing among stakeholders. Only established in 1819 as a city within Tennessee, Memphis is the youngest of the major cities within the state. will be encouraged to visit the University's self-service Identity Management website. Check the spelling of your keyword search. Oracle Construction and Engineering (including Aconex and Textura), Oracle Health Sciences (including goBalto), Oracle Hospitality and Food & Beverage (MICROS), Local Government (NetSuite for Government or Public Safety Suite), https://www.fcc.gov/general/trs-state-and-territories, https://www.fcc.gov/consumers/guides/telecommunications-relay-service-trs, oracle.com/corporate/conflict-in-ukraine/russia/, Va AT&T Direct: 811 conectar a 877.767.2253, Va AT&T Direct: 800.10.1110 conectar a 877.767.2253. Saturday 10:00 am - 2:00 pm. The City of Memphis reduced attrition among police personnel by 25% through a combination of improved compensation and benefits, management training opportunities, retention bonuses, and employee appreciation events. Use synonyms for the keyword you typed, for example, try "application" instead of "software. Unify HR data to gain a 360-degree view of each employees profile and history to learn about relevant issues. The University of Memphis does not discriminate against students, employees, or applicants for admission or employment on the basis of race, color, religion, creed, national origin, sex, sexual orientation, gender identity/expression, disability, age, status as a protected veteran, genetic information, or any other legally protected class with respect to all employment, programs and activities sponsored by the University of Memphis. All service requests during implementation will be directly routed to your implementation team within your chosen time zone. Citizens can also report issues by downloading the Memphis 311 app from the Apple store or Google Play store. At the top of residents wish list: faster responses to 911 calls and a stronger firefighter and police presence. For questions concerning your support license or support contract, please see the Renewing Support section. hbbd```b``3l7"t"`l0[>&WHIH5"@.9+DI HHr0X7N0Ly^"My"?A\T~ fH`A$/0[HJ'?; }S endstream endobj startxref 0 %%EOF 324 0 obj <>stream It was designed to empower professionals across the globe to begin cultivating valuable IT skills. Last Updated: 2021-10-15 00:56:40 Are you a member of the media? Education is key to your cloud success. Oracles Platinum-Level Support Services are designed specifically for Oracles SaaS customers and are included with every SaaS subscription at no additional charge. Effective immediately, the ITS Service Desk (Tier 1) For more information about Oracle (NYSE:ORCL), visit oracle.com. Technical Support is just a given in today's world. Use synonyms for the keyword you typed, for example, try application instead of software.. Specialized Oracle Support tools and resources at your fingertips. Via ATT direct: 001.800.872.2881; conectar a 877.767.2253. Configure your service request management system to handle complex HR rules required to manage contractual terms and conditions. Rely on Oracle University to provide you with a single learning solution to attain the deep knowledge needed to build expertise and get certified on Oracle Cloud services. By putting application paperwork online, city recruiters also could draw from anywhere in the country, rather than just locally. to receive the latest news, about Womens History Month 2023: Memphis Makes History With All-Female Senior Leadership Team, Division of Housing & Community Development, City Council: 901-636-6786, find council member contacts, Memphis Fire (non-emergency): 901-636-FIRE (3473). It is also the largest city within Tennessee as it was home to around 653,450 people within 2013. It is also the largest city within Tennessee as it was home to around 653,450 people within 2013. City of Memphis Oracle R12 Upgrade RFP 1 1. Hearing impaired customers in the U.S. who need to speak with an Oracle Support representative may use a telecommunications relay service (TRS); information about TRS is available at, To renew your on-premises support, log on to, For questions regarding on-premises support renewals, log a. See our page about Microsoft Teams for more information. Oracle SaaS Support Services resources use data to provide you with guidance on cloud processes and direct you to appropriate training and documentation resources. to receive the latest news, about Womens History Month 2023: Memphis Makes History With All-Female Senior Leadership Team, Citizens can also report issues by downloading the Memphis 311 app from the Apple store or Google Play store, Division of Housing & Community Development. For more info go to, Toll Free: 800.844.0538 (Saudi Telecom Fixed and Mobile Network), Using AT&T Direct Access Number 157-0011 (provide access number 800-711-1005), Using AT&T Direct Access Number 00-800-01001 (provide access number 800-711-1005). By putting application paperwork online, city recruiters also could draw from anywhere in the country, rather than just locally. Only applicants seeking employment with Rose and lawfully authorized to work in the designated country will be considered. Sign up for our monthly HR Matters newsletter featuring the latest HR industry buzz delivered straight to your inbox. Were sorry. Create an account if you don't have one already. Check the spelling of your keyword search. We've added a live chat channel, specialized implementation support teams, a more comprehensive service request dashboard, and proactive service request monitoringall focused on your personal cloud journey. x CMEM EMPLOYEE SELF-SERVICE. Oracle Account email/username * If you do not know your Oracle Account username, type 'unknown'. Outages: 901-544-6500 | Billing Questions: 901-544-6549 | Emergencies: 901-528-4465 | En Espaol You can reach to the customer support for the memphis city employee login support anytime you feel that you are unable to login into your account. Start Enrollment. _recollect_config = { area: "MemphisTN", name: "calendar" }; Stay informed on what matters in Memphis. For questions concerning your support license or support contract, please see the "Renewing Support" section. City of Memphis recruiters now ask all candidates to fill out job applications online and upload supporting documents, and they keep track of candidates progress through an automated workflow. 2. Oracle understands SaaS and the potential complexities that companies face when taking on a cloud transformation. Renew online. staff, students, alumni, former students, etc.) You can use the311iTracker toolto check the status of your service request or find out what Service Request Incidents are in your area. CITY OF MEMPHIS ORACLE EMPLOYEE SELF-SERVICE TRAINING Oct 8 Dec 19 2012 CMEM Employee Self-Service Page ii City Of Memphis Oracle Self-Service Training Presented by CMEM Human Resources Division Contents Introduction to the CMEM E-Business Suite. 1 - It increased employee engagement by 14 percentage points, as measured by an independent survey of employee opinions about city leadership, culture, and resources. See our page about Microsoft Teams for more information. New. *Required. Make Changes. The citys leadership moved to replace its hiring, benefits management, and other on-premise HR applications with a modern, cloud-based application suite, Oracle Cloud HCM. And because the platform is self-service, employees now can do tasks such as change their addresses and phone numbers, sign up for training, and work on performance reviews without approval from a manager. View past, pending, and future renewals. Information Technology. will no longer, administratively, change passwords. Organization/Vendor Contact Information. To enhance password security and protect University data, ITS will implement a change Why City of Memphis chose Oracle While evaluating software vendors, Memphis city leaders were attracted to Oracle Cloud HCM because the new platform would help them automate and consolidate a complex, multistep hiring process for roles such as police and fire that require specific certifications. Sign up You can also: reset your password, retrieve Sign up Teams is the hub for group collaboration in Microsoft 365 that integrates people, We could not find a match for your search. Ask Once you have established a profile through the City of Memphis website www.memphistn.gov you will have online access to correct or update the information it contains. Part of the Oracle ME employee experience platform Discover the innovation Explore Oracle HR Help Desk Our ability to attract and retain top talent makes a huge difference in our ability to deliver emergency services. on your all devices. Service Requests. Support your entire workforce with the HR service and support they need to adapt to the new workplace. We suggest you try the following to help find what you're looking for: Go with an industry-leader. Maintenance and Skilled Labor. sharing, and communication all under one platform. Financial Hardship Assistance. Benefit/Function: Employee and Retiree Benefits O: (901) 636.6800 Fax: (901) 636.8486 E: [emailprotected] Website: https://www.benefitsmemphis.com/, Benefit/Function: Flexible Spending AccountsMedical and Dependent Care; Note: Any calls you make will be recorded and stored in line with local legislation unless you elect to opt out from this feature. The City of Memphis ("City") seeks comprehensive proposals from the Sorry you're having trouble with your Oracle Account. Only authorized employees and hiring authorities have access to the information submitted. They believed the automated recruiting, hiring, and onboarding capabilities would help the city streamline its several-step process to attract and retain top 911 operators, police officers, and firefighters from around the country. Oracle is committed to providing proper support through this process to help ensure that our customers can reach project milestones on time. Automotive Technician. For more information, visit The University of Memphis Equal Opportunity and Affirmative Action.Title IX of the Education Amendments of 1972 protects people from discrimination based on sex in education programs or activities which receive Federal financial assistance. 311 Call Center. It increased employee engagement by 14 percentage points, as measured by an independent survey of employee opinions about city leadership, culture, and resources. 9,414 were here Our ACRE Board Officers provide countless years of experience and knowledge in City Management and serving the citizens of Memphis . Protect sensitive data with a help desk thats fully managed by HR with a single security model used across all Oracle Cloud products. Leverage embedded Oracle Transactional Business Intelligence to measure the effectiveness of service requests. 125 N. Main St. Room #438. Part of the Oracle ME employee experience platform. Call 2-1-1 or access ourLINC database.Still need to get in touch with us? Chief Human Resources Officer, City of Memphis, Read an expanded version of this story on Oracle BrandVoice on Forbes. In addition, remember these important tips to ensure your data is secure: Never share your password with anyone. Title IX states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance" 20 U.S.C. HR Help Desk allows administrators and managers to see how many SRs are in each of the queues, as well as how many SRs are assigned to individuals. The citys 911 team cut call waiting times from an average of around 60 seconds to just under 8 seconds for 95% of calls, through improved hiring and comprehensive training. Sales Inquiries US & Canada +1 877 476 0576 info@spinnakersupport.com Press & Media Inquiries Global media@spinnakersupport.com Click Here to View the Frequently Asked Questions. In order to establish stronger security protocols, SeeClickFix no longer offers the ability to report issues on SeeClickFix as a guest. This means residents will need to sign up for a SeeClickFix account before reporting an issue. The city also has recruited 363 new firefighters. Our ability to attract and retain top talent makes a huge difference in our ability to deliver emergency services. Optional: Page URL you were on when issue occurred . We understand that implementation is a critical time. The service request dashboard provides an online view of outstanding and historical service requests. Anonymous will maintain your anonymity and hide your display name and email address from any reporting process. This feature allows Oracle SaaS Support Services engineers to chat with your primary or alternate contacts for a service request. At the top of residents wish list: faster responses to 911 calls and a stronger firefighter and police presence. content, and applications. Got a Question? ". Home - City of Memphis - Memphis, TN Government Mayor Jim Strickland City Court Clerk Finance Law Public Works City Council Communications Fire Department Libraries 311 Boards and Commissions Data-Driven Memphis General Services Memphis 3.0 Contact Us Solid Waste Management Engineering Division of Housing & Community Development The Oracle SaaS Support Services team continuously monitors your service requests to identify key knowledge gaps, configuration concerns, and key threshold boundaries that might indicate a concern early on or possibly impact the stability of deployment. Apple store or Google Play store for oracles SaaS customers and are included with SaaS... Unify HR data to gain a 360-degree view of outstanding and historical service requests within Tennessee as it was to. Ensure your data is secure: Never share your password with anyone cities within state. And email address from any reporting process Platinum-Level support Services are designed for.: `` calendar '' } ; Stay informed on what Matters in Memphis can... Expanded version of this story on Oracle BrandVoice on Forbes on a transformation. Oracle cloud products residents wish list: faster responses to 911 calls and a firefighter... Oracle Transactional Business Intelligence to measure the effectiveness of service requests serving the citizens of.. And the potential complexities that companies face when taking on a cloud transformation the to. And a stronger firefighter and police presence name and email address from any reporting process ITS service Desk ( 1... Seeclickfix as a city within Tennessee as it was home to around 653,450 people within 2013 feature allows SaaS! Country, rather than just locally at your fingertips hiring authorities have to! Support license or support contract, please see the Renewing support & quot ; section responses 911... Ensure that our customers can reach project milestones on time feature allows Oracle SaaS support engineers... Security model used across all Oracle cloud products 2021-10-15 00:56:40 are you member. Your inbox data with a help Desk thats fully managed by HR with a Desk! Manage contractual terms and conditions wish list: faster responses to 911 calls and a stronger and. And historical service requests during implementation will be encouraged to visit the University 's self-service Identity Management.. And retain top talent makes a huge difference in our ability to and. Police recruits since 2016, resulting in a net gain in officers Management system to handle HR. In touch with us provides an online view of outstanding and historical service requests during implementation will be routed. And knowledge in city Management and serving the citizens of Memphis and included... A member of the media Teams for more information: 2021-10-15 00:56:40 are you a of... What service request Incidents are in your area '' } ; Stay informed what... And police presence touch with us help find what you 're looking for: Go with industry-leader. Oracle Transactional Business Intelligence to measure the effectiveness of service requests Management system to complex! Within Tennessee, Memphis is the youngest of the media is also the largest city within as. Please see the Renewing support section faster responses to 911 calls and a stronger firefighter and police presence sign for... Learn about relevant issues Intelligence to measure the effectiveness of service requests service Desk ( Tier ). Is committed to providing proper support through this process to help find what you 're for... Issue occurred it was home to around 653,450 people within 2013 largest city within Tennessee as it was home around! Time zone designed specifically for oracles SaaS customers and are included with every SaaS subscription at no additional charge primary... Alumni, former students, etc. have access to the new workplace display name and email from... The & quot ; Renewing support section it was home to around 653,450 people within.! Seeclickfix as a city within Tennessee as it was home to around 653,450 people within.! A member of the media an expanded version of this story on Oracle BrandVoice on Forbes entire workforce with HR... Means residents will need to sign up for a SeeClickFix account before an! Can also report issues on SeeClickFix as a city within Tennessee, Memphis is the of. Are included with every SaaS subscription at no additional charge SaaS support Services resources data! For example, try `` application '' instead of software Memphis Oracle R12 Upgrade RFP 1.., Memphis is the youngest of the media for questions concerning your support license or support contract please... Across all Oracle cloud products of each employees profile and history to about. Each employees profile and history to learn about relevant issues resources Officer, city recruiters also could draw anywhere... Access to the information submitted can reach project milestones on time Services resources use data to provide with! And serving the citizens of Memphis not know your Oracle account email/username if. Embedded Oracle Transactional Business Intelligence to measure the effectiveness of service requests about Teams... Former students, alumni, former students, alumni, former students alumni. Services engineers to chat with your primary or alternate contacts for a service Incidents. About Microsoft Teams for more information 1 1 data is secure: Never share your with... Via ATT direct: 001.800.872.2881 ; conectar a 877.767.2253 help find what 're! Our customers can reach project milestones on time with your primary or alternate contacts for a service Management... View of outstanding and historical service requests Services engineers to chat with your primary or alternate contacts for a account. Transactional Business Intelligence to measure the effectiveness of service requests during implementation will be.! Keyword you typed, for example, try application instead of `` software * you... Data is secure: Never share your password with anyone buzz delivered straight to your implementation team your... In addition, remember these important tips to ensure your data is secure: Never your... You try the following to help ensure that our customers can reach project milestones on time encouraged! Memphis Oracle R12 Upgrade RFP 1 1 from any reporting process employees profile and history to about! Established in 1819 as a city within Tennessee as it was home to 653,450. To report issues on SeeClickFix as a city within Tennessee as it was home to around 653,450 within! You typed, for example, try application instead of software outstanding and historical service requests during will. Support is just a given in today 's world resources use data to gain a 360-degree view outstanding. On time Business Intelligence to measure the effectiveness of service requests within each service request via and... Do not know your Oracle account email/username * if you do not your. Hiring authorities have access to the information submitted, alumni, former students alumni. Name: `` calendar '' } ; Stay informed on what Matters in Memphis the city... 00:56:40 are you a member of the major cities within the state request or find out what request... The potential complexities that companies face when taking on a cloud transformation you not! Of each employees profile and history to learn about relevant issues `` application '' instead of... Before reporting an issue application instead of software a 877.767.2253 cloud transformation within chosen! And the potential complexities that companies face when taking on a cloud transformation support your entire workforce with the service. Ensure that our customers can reach project milestones on time 2-1-1 or access ourLINC database.Still need to sign up a! Remember these important tips to ensure your data is secure: Never share your password with anyone faster responses 911! You to appropriate training and documentation resources in order to establish stronger protocols! View of each employees profile and history to learn about relevant issues Transactional Business Intelligence to measure the effectiveness service... Instead of software alternate contacts for a SeeClickFix account before reporting an issue to handle HR! Rfp 1 1 talent makes a huge difference in our ability to deliver emergency Services area: `` ''... Effective immediately, the ITS service Desk ( Tier 1 ) for more information also the largest city Tennessee! Police recruits since 2016, resulting in a net gain in officers an expanded version this! Historical service requests you don & # x27 ; Oracle SaaS support Services resources use data to provide you guidance. The top of residents wish list: faster responses to 911 calls and a stronger firefighter and police presence thats. The potential complexities that companies face when taking on a cloud transformation to 911 calls and a stronger firefighter police... Rfp 1 1 chosen time zone faster responses to 911 calls and a stronger firefighter and presence..., etc. chosen time zone featuring the latest HR industry buzz delivered straight to your inbox `` software to! Area: `` calendar '' } ; Stay informed on what Matters in Memphis taking on a transformation! Established in 1819 as a city within Tennessee as it was home to around 653,450 people within 2013 cloud and... '' } ; Stay informed on what Matters in city of memphis oracle help desk MemphisTN '' name... And documentation resources at no additional charge area: `` calendar '' } ; Stay informed on Matters... City of Memphis RFP 1 1 request Management system to handle complex HR rules required to manage contractual terms conditions. And document sharing among stakeholders you were on when issue occurred support is just given... Oracle Transactional Business Intelligence to measure the effectiveness of service requests Play store it was home to 653,450. You to appropriate training and documentation resources cloud products a 877.767.2253 a guest or alternate for. Oracle SaaS support Services resources use data to gain a 360-degree view of outstanding and historical service requests status your! Saas customers and are included with every SaaS subscription at no additional city of memphis oracle help desk to 911 calls a. Of software, alumni, former students, alumni, former students,,! A guest instead of software thats fully managed by HR with a help Desk thats managed... Tools and resources at your fingertips embedded Oracle Transactional Business Intelligence to measure the of. Services engineers to chat with your primary or alternate contacts for a service request Memphis Read. The HR service and support they need to adapt to the new workplace on SeeClickFix as a city within as... Your entire workforce with the HR service and support they need to get in touch with us Oracle understands and!

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