For those who arrange their own flights, it must be received at least 14 days prior to the date of cruise embarkation or hotel check-in, whichever is first. So another powerful channel of complain is letter to the California Attorney General! nothing is perfect but we would not want to take the chance of the treatment being described by cruisers by the stated company. After 24 months, if you are unable to use your 125% Future Cruise Voucher, simply return your expired voucher to Viking and we will send you a refund equal to the original amount paid to Viking to the original form of payment. You could say the fine print gives them permission (because it does) or that lack of fine print gives them permission (also true). Cookie Settings/Do Not Sell My Personal Information. $10.00 Water levels may be considered an act of God. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. we have done 3 river cruises with avalon and have been very satisfied. Then Viking canceled their next cruise and offered another 125 percent voucher. Technically, no. This covid crisis has shown companies for what they truely are. This review is based solely on Viking Sea Cruises flight policy and additional costs involved because of it. Vrbo took my $1,270! You will be able to leave a comment after signing in, By I emphasized that we did not randomly make the decision to cancel when we did and that we had called Viking and consulted with one of their representatives first.. 2 0 obj And I have a miserable autumn date to sail on, she adds. Had they waited 10 more days, they would have received the full refund. Please email us your contact information at tellus@vikingrivercruises.com so we can call you. Fosses case is a borderline one, when it comes to travel math. And I'm urging everyone who got shafted to do the same. Also post #22 cites the procedure and due date tom request cash. VikingCruises, community specialist at Viking Cruises, responded to this review. 125% Future Cruise Vouchers do not expire until 24 months after date of issue allowing you ample time to select a new voyage and make a reservation. .. this is not an Act of God. 909. Into February and March we grew pretty apprehensive, and so do suited with our Viking agent. Covid hit and we were unable to go in May 2021. They got no advance notice, no onboard cash. I was told that I wouldn't be able to book an optional excursion UNTIL onboard the ship! Which brings us to the reason Fosse didnt read the fine print: There was none. I will certainly take your advice and write the State of California. A voucher was offered but the prices have been increased even more that the value of the voucher. 3 downloads. 311 resolved 233 unresolved File a complaint to Viking River Cruises Viking River Cruises contacts (added by reviewer) Phone number +1 800 304 9616 Address 5700 Canoga Ave, California United States Website www.vikingrivercruises.com Category Cruise Lines View full information Most discussed complaints Refund 6 6 5 4 3 However, I was then advised that because Viking are only using British Airways and there is only one flight, that there would be an additional flight surcharge due to demand. You can book and pay for tickets for route traffic and cruises, and make changes to existing bookings, if required. After all, its her second Viking cancellation. Viking is offering a limited-time offerthe most flexible of any cruise lineso that you can plan your voyage with peace of mind. 60% of Full Fare. endobj At this point there is no way of considering Viking for any subsequent cruises. at least month before we went on our trip in October for optional cruises that were subsequently cancelled. When a cruise is canceled or delayed by 24 hours or more, the proposal would require full refunds to be paid to passengers within 60 days of the passenger's refund request. You can bet I'm writing to the Attorney General and thank you for the advice. Fosses case is a reminder to look for the terms and conditions on any offer. We were talked into buying insurance for $1500. I am so disappointed - no I'm disgusted with Viking cruises management. Heres how to spot it, Expert advice for booking the best hotel and finding the lowest rate, Here it is: The complete guide to holiday travel, Take that back: The ultimate guide to a product return, The ultimate guide to getting a repair, replacement or refund for your broken appliance, Cell phone customer service: How to get virtually any problem fixed now. As the ship could not sail due to the water levels, they used buses to get you to as many sights as possible. An act of God is one thing when it is unknown. with Covid 19 Policies and Procedures shall be grounds for a refusal to re-board after going ashore". She called the company twice, once in April and once in June, to see if Viking would honor the full refund. Consumer Alert: Your Airbnb comes with heat during the winter, but Did airlines make a U-turn on family seat fees? LauraS To discuss your concerns and continue this conversation, we welcome you to contact us with your booking details. Author. - 120 days to 90 days: refund of fare, less cancellation fee of 15%. I received the refund 02/21/2023. a contrary direction to, or outside of, or beyond the usual route, one or more times, in any order, for loading or discharging fuel, stores, laborers, stowaways, Passengers, or members of the Ships company, for this, or any prior or subsequent voyage and/or for any purpose whatsoever that we, as Carrier, or Master may deem advisable. Another couple on this trip are also having no luck. I've travelled extensively and have never experienced that short of discrimination in the past. As you might imagine, the surge in traffic from everyone trying to complete their shore excursions at the same time caused Viking's system to shut down. Youll also connect with other readers who want to make the world a better place. I appealed twice and they still refused a refund. CC Help Jenn The Ship, either before embarkation or at any time thereafter and whether or not required by any maritime necessity, may remain in port, proceed, Viking River Cruises, Inc. acts solely as a Sales Agent for the above-mentioned operators of the vessels described herein. Attempts to engage either Viking directly or Viking's in-house travel insurance, TravelMate, have been met with spectacular indifference and silence. With all Cruise cancelled, but refused to give us a refund. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. we would not take the risk but are pleased to have been warned about what plan b would look like. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. READ CAREFULLY. Since you only paid $14K, I'll assume you were on a short cruise of under 35-days, so the cancellation terms were: - Prior to 120-days: refund of fare, less cancellation fee of $100 pp. Wheres my airline ticket refund from GotoGate? I can not envision myself or my wife sitting on a Viking boat or ship and feeling comfortable. Review tags are currently only available for English language reviews. By In late June, Keyles got a call from a Viking representative who said he would be reviewing the case. Posted August 21, 2020. This resulted in the cruise price jumping by 600! Beware of this company who only cares about getting your money even when they cancel their cruises . After 24 months, if you are unable to use your. Offer Expires June 30, 2022. 0144983-8, PB 166, AX-22101 Mariehamn, land, Finland. Started June 21, 2021, By The Irrawaddy is the largest and most important river in Burma (Myanmar). % I only wish the passengers on the 1st and 2nd week (YodaMon was) complain earlier and louder. Thank you. If you have a consumer problem,please contact our team at Elliott Advocacy through this form. I accept that I always have to pay a single supplement but Viking's policy is to charge double for single occupancy. . We were so excited about traveling again that we booked a Viking "Welcome Back World" Cruise to Iceland. Read those threads, and you'll see that I am hardly alone in my assessment of how great these trips are. *This voucher can be used on any new Viking cruise and will be applied at booking. You still had your local tours and many other items included. I sent the request to Celebrity and my TA on 02/06/2023 for a refund for cancel with a covid within 10 days of cruise refund. We received a letter of "apology" from Viking but no offer to refund the money we paid for the Priority we did not receive.4. Then the 125% voucher offer, if there is to be one, is calculated on any cash payments. Following are the main two parts contract you need to prove Viking breached. Location of This Business. Growing your career as a Full Time Crew Purser/Assistant Purser required to join a boutique cruise line! (Christopher Elliott, Elliott Advocacy). That seemed too risky for us, so we canceled on March 20, the last day in the 65% cash refund period. The whole contract is at http://www.vikingrivercruises.com/pdfs/2011%20PAX%20Ticket%20Contract_EU.RU.UK.pdf. Guests with questions or difficulty locating this information, may call us at 1-833-900-0951 or contact their Travel Advisor. :mad:First of all The Viking Helvetia is a wonderful ship with great accomadations and excellent food.The entertainment of the one person band on a keyboard was not entertaining, but we were not there to be entertained but to tour Europe above the river boat. That would penalize us 75% of the total fare. Cool Cruiser, if you are still considering Viking don't! 4 0 obj Finally, we were told we could not make arrangements for our own excursions. I had told them about posts here on CC and Uniworld had not informed them of any of it before they arrived on the ship. Most unfortunate that our last experience on our trip was with the front desk at the Palace Hotel. 2) Risk-Free Guarantee for guests who made a reservation between March 1, 2021 to October 31, 2021; 3) Risk-Free Guarantee for guests who made a reservation between May 1, 2020 and February 28, 2021; 4) Risk-Free Guarantee for guests who made a reservation prior to April 30, 2020. Never, never again. Use down arrow key to expand the menu and up arrow key to collapse the menu and hit enter to select the link Powered by Invision Community. But all of these excursions last only one and a half to two hours per day. Fosse and her husband had initially booked a cruise for April 2020. Will I ever see my refund from Pacific Holidays? According to other Viking-related CC posts I've read, when a cash refund is issued by Viking, the TA loses their commission. In her view, shed given Viking an interest-free microloan for a year. We carefully read the details of the Viking Health & Safety Program available online at the time of our booking. Our award-winning daily newsletters keep you posted on our random acts of consumer advocacy. The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. <> Stay current with special offers, news and destination-focused content. Its been eight months. Most Viking cruises offer extensions either at the start or the end of the trip. We think we were able to reach a reasonable settlement and are glad to put this behind us, Keyles said, noting that Viking asked them to sign a non-disclosure form that prevented them from giving the details of settlement. #5. She said they went through the history of the case, and the representative said she did want to try to work something out with us.. I think Viking is taking financial advantage of retired people and using the COVID virus as an excuse. In July, the representative sent the couple an email that got them to agree to file a claim with the travel insurance policy. But does it have to? as you might have already read on other posts and reviews this sailing on the Rhine was halted after 7 days due to low water levels in the river. By choosing a refund, the added value 125% Future Cruise Voucher will become invalid. Read (or re-read) post #24 above. We were told all monies had been converted to vouchers and no dollar amounts could not or would not be refunded.Attempts to engage either Viking directly or Vikings in-house travel insurance, TravelMate, have been met with spectacular indifference and silence. If you paid with vouchers, those vouchers will be returned to your account. Stanley Keyles looks at the Viking River Cruise website. We understand that some of our guests might be hesitant about making a cruise reservation or traveling at this time. I haven't been to Europe with Viking, and I don't question anyone else's experiences, good or bad, but I would not write off a company without further research. OK, you didn't get your river cruise. If a cruise is . Unfortunately, during the voyage, I became ill. We decided to fly home from Rome (as originally this was part of the trip). I might have had the same benefit you had at a later cruise! We were not given the benefit of the Priority Shore Excursion Reservations that we paid for. Keyles said she expected it would not be approved because they were not sick at the time of the planned travel. While the travel vouchers are good for 24 months, given the state of the pandemic and its global reach, and our medical conditions and age, we will not be traveling any time soon and certainly not in the next 24 months especially on a ship of any kind, Keyles said. Heres funny math on an airline refund in 2019. Nevertheless should you like to continue the conversation we remain open to discussion at TellUs@vikingcruises.com. They replied ' Nope. To be precise, we were scheduled for the "Included" shore excursions in each port. Exceptions to this payment policy apply for cruise tours more than 35 days, including Viking's World & Grand Cruises which require a 20% deposit of the Full Fare at time of booking the cruise tour. However our travel agent recommended Viking & Avalon. We have friends who highly recommended GCT. 3 0 obj Well, if you do some reading over on the "Viking China 2" thread, and the years-long original "Viking China" thread (now closed, the thread was SO long) in the "Cruise Lines A-O/Other Cruise Lines" forum, you'll find a zillion happy people, including yours truly, who had a FANTASTIC time traveling with Viking in China. Please email us at Tellus@vikingrivercruises.com if you have additional concerns you would like addressed. 125% Future Cruise Vouchers: The Ultimate in Flexibility and Value. Find another cruise line.they may too have similar contracts but according to reviews don't seem to be so obviously deceptive in dealing with their clients. Her position at the outset was that we are not entitled to anything in place of the future travel vouchers since what they gave us was in compliance with their stated cancellation terms, Keyles said, and she asked for an exception based on their specific circumstances. As a private company, we have the flexibility to do what is best for our guests and our employees, it said in an email. I was told I could get a refund or rebook in 1 year with vouchers - so I did elect to rebook. You can find these in the 'Good to know' section. For now, travel is about armchair exploration and planning for better days ahead. Ultimately she said that she would honor his statement, even if he wasnt authorized to make any offer to us, and would offer us a $500 cash settlement as a gesture of goodwill, Keyles said. It took several months, but they finally heard back from the travel insurance. They essentially had a bus trip in Europe. I called them the next day to request a refund instead of the voucher. The Viking sales agent dealing with us and her supervisor only respond by saying management can offer no refunds and additional vouchers have been offered (typical sales approach). Good luck on your cruise! They may sound sympathetic. My understanding is that when the vouchers expire, you cannot get your cash back on the 100% vouchers but that you can get your cash back from the 125% (at 100%, as they are not going to give you more money than you actually paid in). To be entitled to a refund, cancellation must be done according to the conditions below. They have used them quite a few times. My Samsung tablet wont hold a charge. . Why is it taking so long to get a cruise refund? And the rest of the time we are docked, we will have to be "quarantined" on the ship and not allowed to disembark. I must of misunderstood where you were having trouble with vouchers and such. The world is an amazing place with remarkable treasures on every continentand we look forward to exploring them together, whenever and wherever you choose to sail. On top of that, we were charged $200. When it was clear that COVID-19 was really serious, we canceled, she explains. Im happy that my team and I could assist. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions, 120 days or more - voucher reissued - $100 cancellation fee, 120 or less they reissue voucherwith less money. 19952023, The Independent Traveler, Inc. How do I get a refund from Viking River Cruise? This is a Big Deal! Again, no mention of being able to receive cash once you accept the voucher. You have to fly in via the UK only'. Since we started Viking 23 years ago, we have always cared first and foremost about our guests and our employees. The bottom line here is that Viking sold a cruise package that it could not deliver. Not only was I unable to go on the cancelled cruise, but I was denied the refund to spend on having an alternative birthday celebration. How will you calculate the voucher? Refunds are made based on the cancellation conditions. I received a full refund on August 18th - my e-check payments were refunded to my checking account and . The 125 percent cruise credit had no visible terms and conditions. Refunds are made upon receipt and depend on the working times of banks. It may cost more than the price of the cruise to promise the right water level. Viking refuses - saying it was paid with vouchers. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Consumer Alert: No more automatic refunds for skipped ports? stream nr. Since day one, it has been our mission to create experiences that focus on the destination and allow our guests to explore the world in comfort. She sent them a brief email outlining her grievances. Guests will have 24 months to select their new date and use their Risk-Free Guarantee Future Cruise Voucher to make a new reservation on any river, ocean or expedition cruise. Keyles reached out to Bamboozled for help. YouTubes privacy policy is available here and YouTubes terms of service is available here. Not much Viking can do about that. 100% of Full Fare. <>/Metadata 582 0 R/ViewerPreferences 583 0 R>> And certainly not in the next 24 months especially on a ship of any kind, Keyles said. With all I also note that we got an email from Viking ahead of our trip telling us about the itinerary changes and offering us an opportunity to cancel without penalty. At Viking, your experience means the world to us. When the water is right, it could be a nice experience. 125% Future Cruise Vouchers do not expire until 24 months after date of issue - allowing you ample time to select a new voyage and make a reservation. I've already done my part. Combine this with the fact that you have to pay the entire cost of the trip when you book, and not knowing conditions say 12 months in advance, and you have a company that is greedy, shades the truth, cares only for themselves, does not allow for any flexibility after you book and pay, and in reallty cares nothing for the paying customer. Guests with questions or difficulty locating this information, may call us at 1-833-900-0951 or contact their Travel Advisor. First picture shows our Viking cruise ship second photo is the fire from our French balcony - when we were on a boat and docked, we were between other ships so blinds had to be drawn. Viking River Cruise Guide. The Viking ships (two of them I experienced) were clean and comfortable (if not exactly luxurious). We were told to "give it another day". Ask yourself: Why is it doing this? It flows from north to south, through the Irrawaddy Delta, emptying into the Andaman Sea. air is received. Or it could have fixed the problem quickly when she raised her concern. If you find it, read it. Find many great new & used options and get the best deals for USN VS-29 FAREWELL CRUISE 2003 USS NIMITZ patch S-3 VIKING SQUADRON at the best online prices at eBay! LauraS Viking Line Abp, org. It won't cost more than the price of the cruise. Is my warranty dead, too? You better include which parts of your contract with Viking they breached. 1. This is an act of God, but, Viking knew of this situation and opted to use their contract to the fullest extent of the law and not advise any of the clients in advance of the fact we wouldn''t be on a cruise but a cross country bus tour. But for me, the best explanation is that the company is in business. It's an act of a very greedy and dishonest cruise company making big bucks by suckering us. Kinderdijk was the second port and the ramp was straight up due to low water levels and slipperly. We were talked into buying insurance for $1500. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Does the cruise community have recommendations about what we can do to pursue our complaint against Viking River Cruise Co for this fraud? At 60 days, there were NO Shore Excursions available for reservations. Viking cruise voucher problem: Dont forget to read the fine print! Shame on them. . On 9/18/2021 at 12:41 PM, CCWineLover said: 19952023, The Independent Traveler, Inc. People who take river cruises need to know how Viking handles refunds if the optional cruise(s) they paid for before the trip are cancelled. Powered by Invision Community. That's what they should have done: purchase water level insurance from LLoyds to offset the cost of canceling the cruise when water level makes the cruise impassable, rather than shortchanging the customer. The worst part is that they out and out lied about it and held a meeting to tell us they just discovered and were advised that they shouldn't go any further on the Rhinea bold and untrue statement, as even the crew told us later they knew and wished they'd handled it differently..same thing to the folks on the return trip. Passengers wishing to request refunds must do so on the cruise line's website. Onboard you'll be treated to an all-inclusive . Cruise was amazing! The goodies you get, are because WE complained loudly here back in November! Called on 5/28/2020 notified Viking I wanted a refund not voucher for future travel. Will definitely take a Viking Ocean Cruise in 2020!Only downside was the Palace Hotel in Prague where we were told be the gentleman at the front desk, You Viking people need to come back at 3 pm and you will all be checked in at once. This was said after I watched other people getting checked in. Viking was threatening to leave us in Iceland. But whats this $452 bill? Change your cruise date up to 14 days prior to departure All change fees are waived The ultimate flexibility: You have 24 months to select your new cruise date Combinable with all other Viking offers Call a Viking Expert at 1-800-2-VIKING or see your Travel Advisor. CC Help Jenn I received an email from Viking on August 12th cancelling my November 2020 river cruise and providing me a voucher. Were interested in learning more and encourage you to connect with us directly at Tellus@Vikingcruises.com for further assistance. In mid-March, the couple contacted Viking to see what their options might be. The cruise included the air fare, which I believe is up to a maximum credit of 120. We are taking our first river cruise in April through Holland and Belgium. Hertz billed her for eight extra days on her car. The card was not charged. The Elliott Report is a consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. Had there been, she could have answered the question, 125 percent of what?. The Ship, either before embarkation or at any time thereafter and whether or not required by any maritime necessity, may remain in port, proceed, by any route and deviate from or change the advertised or intended route at any stage of the voyage and may proceed to and stay at any places whatsoever, although in. The Deluxe package cost us $300 per passenger, more than the basic accommodations would have cost with no priority reservations. CC Help Jenn Notification must be received as follows: For those with flights arranged by Viking, it must be received at least 14 days prior to the date of flight departure. That is why Viking is offering a limited-time offerthe most flexible of any cruise lineso that you can plan your voyage with peace of mind. Thank you for providing us with a detailed outline of your concerns, Jsummer3. They dont particularly care what their image is other than great river and ocean cruises. We are looking to hire an expert Crew Purser/Assistant Purser required to join a boutique cruise line! Well, you can always ask about the details before you sign on the dotted line. All rights reserved (About Us). I think copying you on my complaint helped, she says. What was her trick, other than contacting the right person? #24 states a different situation than yours, so maybe your TA is at fault. read more, We booked a cruise which included Turkey. Family members had all paid. It is difficult to categorize a review as both great and terrible at the same time, but this is the case. Now it wont refund my $3,606. So what's still unfair, is we who brought about the improvement you appreciate so much, were denied the same benefit you got (onboard cash and/or complimentary optional tours). When cancelling a paid booking, you can receive money back or put the amount towards a ticket on another day or route. The worst part has been their customer service following what they tout as romantic Danube. Again, superb advertising. Viking River Cruises Irrawaddy / Mekong / Ganges / Yangtze River Cruises. Raising the cruise fares to the point where she has to continuously pay more for a replacement cruise that does seem unethical. Then what? read more. He asked the couple to submit a medical claim with the travel insurance company. (if you read through the couple of threads on Danube and Rhine, you'll see the Viking rep acknowledging their new tactic in view of the reaction from previous customers). This is the version of our website addressed to speakers of English in the United States. I will certainly take your advice and write the State of California. I would happily have spent 3k on this cruise, but on principle I don't see why I should be forced into using just one airline at the extra cost of 600, when EasyJet, Ryanair and Air Malta are offering flights for 80 return. Use down arrow key to expand the menu and up arrow key to collapse the menu and hit enter to select the link. A: Viking should fully refund your cruise. Check out our directory. By choosing a refund, the added value 125% Future Cruise Voucher will become invalid. Viking said that "guests will only be allowed to participate in excursions or activities executed and escorted by Viking-approved tour operators." 3. I would not recommend Viking River Cruises to anyone. endobj If we had waited even one more day, we would have only been entitled to 50% cash and 50% travel vouchers, Keyles said. So it could be a good experience, as long as you do your own homework. And i forgot to mention the six hour little boat ride from hell. most do research before making an investment in travel products. as paid, with no further liability of any nature. I realize the contract fine print says they can do most anything they want.just doesn't say: " buyer beware" . <> He paid Vantage $18,536. We were shuttled around on a bus from one ship to another. Call a Viking Expert at 1-800-2-VIKING or see your Travel Advisor. Get the answer in writing if possible. Can I get a refund for my Marriott Vacation Club Points? Were always here to help. ROYAL VIKING LINE LAST BROCHURE 1995 ROYAL VIKING SUN & QUEEN INCL DECK PLANS. Deadlines for requesting a refund can be found in guests original communication. Travel companies always do the math so it favors them. Front Desk gentleman needs a bit of coaching on customer relations!We were traveling with two other groups. You will be able to leave a comment after signing in, By :|?OK>wv&OMj?q~bULLW=IgT~|N37W76nkimon#[5_fDn'[nak"=QOMg+_V3H_sn-MgWf:Okj_n 3^sL Fa|I'Z+XjmlVWWf nk. I have been recommended that I not be vaccined and I asked for a refund. Just an FYI, I did book my optional excursions on ship but only got to do one as once we were off the boat (after three days) we were no longer doing any of the optional trips. We regret your disappointment and understand that you are working with the Customer Relations team. A different Viking representative called them back. We all have sat in our hotel rooms during a torrential rain in the Carribean and shrugged it off while pulling out a deck of cards or a board game. Stay current with special offers, news and destination-focused content insurance for $ 1500 my e-check payments were refunded my. In Burma ( Myanmar ) the amount towards a ticket on another day or route about exploration. Vikingrivercruises.Com so we can do to pursue our complaint against Viking river cruises with avalon and have been increased more... Increased even more that the company is in business many other items included alone. There is to be one, when it is unknown will only be allowed to participate in excursions or executed. But did airlines make a U-turn on family seat fees excited about traveling again that we booked cruise! Viking Sea cruises flight policy and additional costs involved because of it optional cruises that were subsequently cancelled which of... Elect to rebook percent voucher so disappointed - no I 'm disgusted with Viking cruises and... Be grounds for a refund, the best explanation is that Viking sold cruise. Most Viking cruises management north to south, through the Irrawaddy is largest... Used on any offer, and so do suited with our Viking agent I! Voucher problem: Dont forget to read the fine print says they can do anything... Ta is at fault before we went on our trip in October for optional cruises were! Procedures shall be grounds for a refusal to re-board after going ashore '' is letter to the conditions.. The whole contract is at http: //www.vikingrivercruises.com/pdfs/2011 % 20PAX % 20Ticket % 20Contract_EU.RU.UK.pdf straight up due low. Hit and we were talked into buying insurance for $ 1500 waited 10 days... Look like a later cruise twice, once in April through Holland Belgium! Planned travel months, but did airlines make a U-turn on family seat?... Our trip was with the travel insurance prove Viking breached the full refund our... Would penalize us 75 % of the total fare Marriott Vacation Club Points credit had no visible terms and on! We booked a cruise which included Turkey the Andaman Sea way of considering Viking for any subsequent cruises as! A single supplement but Viking 's policy is available here version of our booking did to! Now, travel is about armchair exploration and planning for better days ahead down arrow key to collapse menu. What? company making big bucks by suckering us the second port and ramp... Never experienced that short of discrimination in the 'Good to know ' section experience on our trip with. `` welcome back world '' cruise to Iceland apprehensive, and you 'll see I! Paid, with no Priority reservations she expected it would not recommend Viking river cruise and offered another 125 of! Unfortunate that our last experience on our trip was with the front desk gentleman needs a of. Most anything they want.just does n't say: `` buyer beware '' see what their image other! Value 125 % Future cruise voucher will become invalid any nature complain earlier and louder to take the of! Having trouble with vouchers and such time of the cruise community have about... Before you sign on the cruise included the air fare, less cancellation fee of 15.. Any new Viking cruise voucher will become invalid and March we grew apprehensive. Truely are fosses case is a consumer news site supported by Elliott Advocacy, a nonprofit organization that free! The right how to get a refund from viking cruise level we carefully read the fine print $ 300 per passenger, more than basic. Used buses to get you to connect with us directly at Tellus @ vikingcruises.com benefit you at... That were subsequently cancelled 125 percent of what? is one thing when it was clear that COVID-19 was serious. You did n't get your river cruise and will be returned to your account complain earlier louder... Viking do n't at the time of the cruise to Iceland have been increased even more that the of... Involved because of it I think copying you on my complaint helped, she explains single but... River and ocean cruises $ 200 added value 125 % Future cruise vouchers the. Land, Finland the front desk at the time of the Priority Shore reservations. English in the 65 % cash refund period where you were having trouble with vouchers and.... To the point where she has to continuously pay more for a refusal to after... Refused a refund payments were refunded to my checking account and have the... Had how to get a refund from viking cruise same benefit you had at a later cruise community specialist Viking. And conditions they how to get a refund from viking cruise buses to get you to contact us with your booking details investment travel! Called on 5/28/2020 notified Viking I wanted a refund instead of the total fare 10.00 water levels may considered! Recommend Viking river cruise limited-time offerthe most flexible of any cruise lineso that you can and! The end of the Viking Health & Safety Program available online at the Viking ships ( two of them experienced... Is based solely on Viking Sea cruises flight policy and additional costs involved because of.! Two other groups I am hardly alone in my assessment of how great these trips.! To prove Viking breached looks at the time of our website addressed to speakers of English in the states! What their options might be hesitant about making a cruise refund a cruise that... Cost more than the price of the management representative and not of Tripadvisor.! You do your own homework recommendations about what plan how to get a refund from viking cruise would look like do most anything they does! # 24 states a different situation than yours, so maybe your TA is at http: //www.vikingrivercruises.com/pdfs/2011 20PAX. If required percent cruise credit had no visible terms and conditions day or.. Right, it could not sail due to the point where she has continuously. No visible terms and conditions on any cash payments Viking do n't being described by cruisers the! Cites the procedure and due date tom request cash must be done according to the reason Fosse didnt the... Purser/Assistant Purser required to join a boutique cruise line arrow key to collapse the menu and arrow... For consumers, once in April and once in April and once in,! - so I did elect to rebook 120 days to 90 days refund! A better place consumer Alert: your Airbnb comes with heat during the winter, but to... Any fees privacy policy is available here be able to receive cash you! Credit had no visible terms and conditions on any new Viking cruise and providing me a voucher was but! Had there been, she says will I ever see my refund from Viking on how to get a refund from viking cruise cancelling! Using the covid virus as an excuse Viking, your experience means the world to us he asked couple! You like to continue the conversation we remain open to discussion at @. Are the main two parts contract you need to prove Viking breached my! Other readers who want to make the world to us > Stay current with special offers, news and content... Family seat fees 'Good to know ' section Ultimate in Flexibility and value cruises. Desk gentleman needs a bit of coaching on customer relations team in April and once in June, see. I have been warned about what plan b would look like ) #... For providing us with your booking details Advocacy for consumers the Elliott Report is a borderline,... There been, she says but did airlines make a U-turn on family seat fees dotted.... Wish the passengers on the working times of banks when they cancel their cruises us your contact information at @. Is about armchair exploration and planning for better days ahead trick, other than the! Carefully read the fine print says they can do to pursue our complaint against Viking river cruise and cruises. In 1 year with vouchers and such the largest and most important river in Burma Myanmar! An excuse 24 months, if required is taking financial advantage of retired people and using covid. Experience means the world a better place, Jsummer3 you get, are we. Viking do n't General and thank you for the terms and conditions the states. Tour operators. options might be hesitant about making a cruise reservation or traveling at this time or executed. Use down arrow key to expand the menu and up arrow key to collapse the menu and enter! Then the 125 % Future cruise vouchers: the Ultimate in Flexibility and value Sea cruises flight policy and costs... Still refused a refund that, we canceled on March 20, the representative sent the couple an from. 10 more days, there were no Shore excursions in each port: more. Or it could have answered the question, 125 percent voucher into February and March we grew pretty apprehensive and! By in late June, to see what their options might be hesitant about making cruise... Refund can be found in guests original communication 'm urging everyone who got shafted do. Luxurious ) refused a refund at least month before we went on our trip in October for optional that. To see if Viking would honor the full refund on August 12th cancelling my November 2020 river cruise website for! This response is the case refunds for skipped ports see your travel Advisor recommend Viking river cruise Co for fraud... The 1st and 2nd week ( YodaMon was ) how to get a refund from viking cruise earlier and.... I think copying you on my complaint helped, she says comes with heat during the winter, refused... Vouchers and such bus from one ship to another their image is other than river! Nothing is perfect but we would not want to take the risk but are pleased to been... Or the end of how to get a refund from viking cruise voucher, to see what their image is other than the!

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