WebOur end-to-end strategy for Microsoft support can help you navigate the world of Microsoft Premier Support, Microsoft Unified Support, and flexible pay-as-you-go support. Sharing best practices for building any app with .NET. As shown in the diagram below, personalized recommendations flow from the Predictive Proactive recommendation engine through the Services Hub digital experiences directly to youthe customer. What we do Outcomes Client experience Grow revenue Manage cost Mitigate risk Operational efficiencies View all outcomes Our expertise Cybersecurity Data and AI Intelligent edge Help employees achieve more by creating a work environment thats intelligent, flexible, and secure with expert-led services for Employee Experience, Microsoft Teams, Microsoft Teams Phone, and Windows Client. 3 0 obj This scenario does not apply as directly to other recommendation services including the Reactive Support Case model and the Rules Engine. 1.3. Youll need to buy proactive support credits for any MSFT engineer-led engagement. Accelerate the value of your business-critical solutions with a personalized, proactive approach to help drive the outcomes you need most. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. The recommendations found on the Learning page cover learning content types including learning on-demand and workshops. Accelerate the value of your business-critical solutions with proactive engagements that help you eliminate deployment risks, increase availability, and optimize performance. Get comprehensive support for your entire organization covering all your Microsoft technologies. WebAdd-on Hours PREMIER SUPPORT SERVICE Add-on hours Price Support Account Management (SAM) $257.00 Support Assistance hours (SA) $262.00 Problem Resolution Support (PRS) hours $249.00 Designated Support Engineer (DSE) hours $294.00 Application Development Manager (ADM) hours $287.00 US National Support PRS hour $277.00 US <>/Metadata 1514 0 R/ViewerPreferences 1515 0 R>> Microsoft Support Services are a non-refundable prepaid service. WebMicrosoft Enterprise Support is a comprehensive enterprise support set of services that helps reduce costs, enhance productivity, and use technology to realize new business <> Bristol City Council unlocks its ability to innovate and sets the stage for true digital transformation. <> This Webinar covers the latest information about Unified Support, how it compares with other support offerings, what customers should know before they transition to the program, and what alternatives exist. Unified Support Pricing to Change in 2023, Premier Support Completes Transition to Unified Support, Unified and Premier Support Update (Recording), Microsoft Support Offerings for Enterprises, Using Software Assurance Benefits for Premier Support. Rates are graduated, so if a customer has $6M in annual Azure spend, it would be calculated as 10% of the first $1.8M and 7% of the next $4.2M ($1.8M-6M). The recommendations found on the Assessments page are focused on assessment content types and are personalized for you. Proactive support. Publisher: Microsoft. On the Assessments page, Predictive Proactive recommendations are included below the assessment summary and are represented in the diagram below. WebPremier Support is now for Partners only. endstream 7 0 obj For general feedback on the Resource Center or content, please submit your feedback to your Microsoft representative. %%EOF The recommendations served within these experiences are tailored for the context of the specific digital experience and personalized for you. The Rules Engine is driven by how reactive support cases are classified for case trends, sub-trends, and service insight values. endobj Answer: MSFT claims that Unified includes proactive support, but in reality, these are primarily online, DIY tools and resources. There are various algorithms that are employed to accomplish this similarity measurement including Light GBM model to find assessments for specific cases and a Knowledge Graph model to find learning on demand and workshops for reactive support cases. 5 0 obj Learn about Premier Support End of Sale Get details Follow Access risk assessment and training resources in select markets. Get a response to your most critical cases within one hour and unlimited access to PowerPages and Microsoft technical resources. hbbd```b`` A$D "$"^`5```>0,f,y 2H2^ "%]LL74'30x` [ ]DQT6! There are three levels Core, Advanced, Performance which have a minimum contract size of $25,000, $50,000, and $175,000. WebWorkspaces Admin Center Services Hub Registration and Roles Sign In and Registration Roles Privileges Customer Activity and Agreements Manage Users Newsletter Management Find out how. 10 0 obj Sorry, the email you entered cannot be used to sign up for trials. %PDF-1.6 % p[2 -^R)>~lfb:; _.! xoFG/J,k~}HUUg51=5N0`GJ0Y{::VLgr|i(IU,K/2[UF3'9Y~Woi+6#Kb=~5dOd2'mvJG"YuEnE:b,2#l;Bd3MuvOyRL/rNoW'8rKh9%kmD|KrY!")t{Ond't\P#;,bN`00D;Y8'8>. Independent IT Planning Information and Advisory Service, focused exclusively on Microsoft, since 1992. Each aspect plays a different role within Services Hub. Get an experience that affords you the peace of mind knowing your Microsoft products are supported, so you can focus on accelerating your business. Get translation when you and a vendor speak different languages. The Government of South Australia enhances security and drives resiliency with support from Microsoft Unified. See how Microsoft Unified brings benefits and cost savings to customers around the world, validated by a commissioned study by Forrester Research. The items listed in the table above represent the services that Customer has pre-purchased for use during the term of this Work Order, and applicable fees are shown in the table below. Plus, a 30% TAM fee. <> WebUnified Support costs increase 10% 12% for every dollar of new M365 and Azure annual spend $110k $220k $550k $330k $440k Annual M365 / Azure Spend$1m $2m $3m $4m $5m6 Tips and Strategies for MSFT negotiations: Credible Threats New, independent 3rd-party alternatives for Microsoft Support are maturing. Capture emerging opportunities by using data as a strategic asset and shifting from hindsight to foresight with expert-led services for Migrate and Modernize your Data Estate and Analytics. Empower your team with convenient, self-service tools and training tailored to your needs and resources to proactively maintain your IT Health. We delivered. Premier Support is no longer available for most new or renewing customers. Rules are authored and edited using the Rules Hub digital experience within the Services Hub. Bridge language gaps. Iqxf4W_j| P_$ Support Services may be included as part of your validly licensed Microsoft product or purchased (e.g. These recommendations include all content types and are personalized for the customer. Otherwise, register and sign in. Proactive advisory services, faster response times, and escalation management for business-critical incidents. 607 0 obj <>/Filter/FlateDecode/ID[<5BC4373489289A498C8452F34FD2AB6B><021336DAC89FAD4C88ED67FDA9CAE2EB>]/Index[586 41]/Info 585 0 R/Length 106/Prev 156218/Root 587 0 R/Size 627/Type/XRef/W[1 3 1]>>stream Protect your data, devices, and passwords, so you can focus on growing your business confidently with expert-led services for Zero Trust, Protect & Govern Sensitive Data, and Security & Compliance. Use intelligent applications to deliver operational excellence and create more engaging customer experiences with expert-led services for Power Platform, Dynamics 365 Customer Engagement, and Dynamics 365 Finance and Operations. 4f-@ZI6pK00b.0 tg) We'll send you an email at when it's ready. steps 2 Available for an additional fee. 1s6x[K9ZD4$f$p s&@Fg]{:Jm|xnV|FY7 htmR!Es01j^j0j~/X=6p?<7b]s]j[-&cw;''Q>\:$)=&{ti5eza &NRx}H $s}+ZFfL)?RL}kd/Q We're already working on setting up your trial. Contact your local Microsoft Account Representative to get started. We apply a rate to your historical annual IT spend by product class, called Product Spend (P). The underlying assumption of the collaborative filtering approach is that if a person has the same interests as a second person for proactive content, the first person is more likely to share the second person's consumption interests for a new piece of content. If you are Microsoft Services, Premier/Unified Support Customer and interested in implementing this solution, please talk to your Customer Success Account Manager, formerly known as Technical Account Manager (TAM) to get more information about it. Premier Support for enterprises is highly customizable and can provide unlimited incident support for customers who commit to proactive services and in-depth training on Microsoft products Tags: Premier Support Microsoft's Support Offerings February 23, 2015 The material included in the Catalog is manually searchable using service level, service type, and product filters. Create a support ticket in the PowerPlatform admin center. Update research digest for November 2022. User interactions, reactive support cases, and content consumption generating feedback are fed back into the engine to improve your recommendations. endstream endobj 1322 0 obj <>stream 4 0 obj Accelerate the responsiveness of your business, improve service levels, and reduce costs using intelligent processes with expert-led services for Migrate and Modernize Infrastructure and Workloads. DOM's complimentary monthly Alerts highlight important changes in Microsoft products and licensing policies. The recommendations found on the Services Catalog page cover all content types and are personalized for you. Webabout Support solutions from Microsoft, contact your Microsoft representative or visit the Unified Support website Prioritized access to GitHub support and engineering teams with the fastest response times Designated resource that knows your environment and delivers technical support, proactive services and account management services <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/Annots[ 16 0 R 22 0 R 24 0 R 25 0 R 26 0 R 28 0 R 33 0 R 38 0 R 42 0 R 43 0 R 45 0 R 46 0 R 49 0 R 51 0 R 52 0 R] /MediaBox[ 0 0 612 792] /Contents 10 0 R/Group<>/Tabs/S/StructParents 1>> No account? % Below is a PDF list of built-in Proactive Services we provide for various technologies with links to find out more about each one of them. WebMicrosoft Services Hub: The Digital Arm of Unified Support - YouTube The world of work is changing, and customers need support that is always on. hVkO8+H;T!Hv|3uHFI0]igdcr8. WebMicrosoft Unified Support Built-In Proactive Services List Drive your key technology initiatives forward with recommended proactive support services that accelerate Microsoft 365 Message Center Planner Syncing . Microsoft pitched Unified Support like it was a no-brainer to make the transition considering these benefits. The second recommendation service is our Reactive Support Case model based on reactive support information. Learn more, Included with your PowerPages paid license, Product-specific reactive and proactive support. stream WebMicrosoft Unified | Microsoft Accelerate your digital journey with support Get an experience that affords you the peace of mind knowing your Microsoft products are supported, so you endstream endobj 1321 0 obj <>stream Cant access your account? WebEmail, phone, or Skype. WebCredits cover multiple vendors, incident types and service requests. 1 0 obj The Reactive Support Case method is driven based on the support requests that are submitted to Microsoft. WebMicrosoft Confidential Unified Enterprise | Features Personalized support delivered through a mix of reactive, proactive, and in-depth support solutions Foundational services Technical Support (24/7) Expected response times: Critical Sev 1: 15-minutes for Azure*/1-hour for all other products 1-hour Sev A/2-hour Sev B/4-hour Sev C WebProactive services Proactive services help prevent issues in your Microsoft environment and will be scheduled to help ensure resource availability and delivery during the term xMk@9JLvvg l`hmWv This service leverages the following information to generate recommended LOD, assessments, and services: This recommendation service pulls these features from text which are used for computing similarity to services within the Services Catalog. When new support requests are submitted, case-based recommendations will be made directly against the support request. Our problemresolution support in addition to proactive, preventative care means your Microsoft Dynamics 365, Azure, and Microsoft 365 environments stay working 24/7365. By aligning to how you purchase and use technology, we can better match your needs, today and tomorrow. In this Webinar, Rob Sanfilippo explains Microsoft's strategy for combining Azure with other vendor's clouds. Click here to set up a new trial account instead. 586 0 obj <> endobj Proactive recommendations appear within a variety of digital experiences on the Services Hub. <> When sufficient consumption is recorded, the collaborative filter will make personalized content-based recommendations that are more directly related to user preferences and needs. Thus, our collaborative filtering recommendation system for predictive proactive content makes predictions about which proactive services a user will like using their existing consumption history and the consumption history of similar users (collaborators). WebInsights enterprise support services are a Microsoft Unified Support alternative for organizations that want top-tier support and expertise alongside cost savings. Complex relationships between users and content will become clearer as proactive consumption grows. Accelerate the value of your business-critical solutions by eliminating deployment risks, increasing availability, and optimizing performance throughout your solution lifecycle. Critical Sev 1: 15-min for Azure/1-hour for all other products, *Available through Flex Allowance or for purchase as add-ons. Rules can be authored or edited which will influence the proactive recommendations returned by the Rules Engine. Some preview features may be enabled by default. You must be a registered user to add a comment. DOM roadmaps, reports and reference set equip you to make better decisions faster. WebAccelerate the value of your business-critical solutions with proactive engagements that help you eliminate deployment risks, increase availability, and optimize performance. Driving your success with Microsoft technologies. *Pricing rates shown above are valid for Unified contracts starting February 1, 2023 or later. Support Services Fees. ) For Critical Business System Down issues, resource assigned after 15- minutes for Azure, or 1-hour for all other products, For Critical Business System Degraded issues, resource assigned after 1- hour for all products, On-demand assessments with as-needed setup and configuration services, Billing support provided by the Azure Support team (included in the free support), Assigned Customer Success Account Manager, Advisory Phone Support (limited to six hours or less per incident), On-demand videos, hands-on labs, learning paths, and expert-led webcasts, Expert-led, solution-specific engagements designed to help customers onboard and optimize their key solutions with services for Well-Architected, Server Migration, Security, Microsoft Teams, Power Apps, Analytics, and more, Relationship-driven, in-depth support experiences, including Azure Event Management, Azure Rapid Response, Designated Support Engineering, Developer Support, Office 365 Engineering Direct, Support for Mission Critical, Previous 12-months of cloud services purchases, Previous 12-months of license-only purchases, Previous 12-months of Software Assurance purchases. 1320 0 obj <>stream As customers submit new support requests, new recommendations will be made based on the information residing in the new support requests. Unified Enterprise is designed to help you get the most from your Microsoft investment. We are unable to deliver your trial. Proactive recommendations empowers you to consume the recommended service without having to search for the material and includes Microsoft led services, on-demand education, and on-demand assessments offered through Services Hub. Find out more about the Microsoft MVP Award Program. The Rules Engine will return relevant proactive recommendations based on the case trending information for the new Services Hub customer. All of these Services are available to our customers to help educate, plan, implement, & maintain Microsoft Technology in your environment. The benefits Microsoft has been touting include unlimited proactive support, compared to the support assistance hours that need to be purchased, as well as a more robust support program overall. Enter your email to start your free trial. The more content is consumed, the more diverse and precise the resulting recommendations will be. %PDF-1.7 Barry Briggs and Mary Jo Foley discuss Microsoft's many clouds and how they may eventually come together. To continue with "{{emailaddress}}", please follow these As other Services Hub user consumption grows, recommendations will improve as well. qQ:\@wGX'Voc@lD)|i[:O7-OBi\?u3a0y9"5g^S7'OeXxTL2L2bx p 1 Please see Microsoft Cloud Partner Program core benefits for more information. |k|k? The Premier Support multi-year product support program, which offers services on a metered basis, Chart explains changes to Unified Support pricing starting in Feb. 2023. 3 For most countries, business hours are from 9:00 AM to 5:00 PM during week days (weekends and holidays excluded). endstream endobj startxref Unify people, process, and technology to innovate at scale and bring better products to customers faster with expert-led services for Cloud Native, Modernize Enterprise Applications and Enable and Accelerate Developer Productivity. Learn &30sa` As new users are onboarded into the Services Hub, proactive consumption will be at a minimum. Advisory Support Proactive Engagements (Workshops, Proactive Credits, DSEs) Contact Lists On Demand Education New customer export capability added Oct 2022 We understand how important Microsoft Teams is to your organization, and were committed to quality and continuity through support and financial backing. stream Expert-led, solution-specific engagements designed to help you onboard and optimize key solutions with services for Microsoft Teams, Analytics, Server Migration, Security, and more. Microsoft Teams Calling Plans, Phone System, and Audio Conferencing are supported with a monthly service credit up to 100%. With Predictive Proactive recommendations are included below the Services Hub Services Catalog search feature and are represented in the diagram below. WebMicrosoft Premier Support Premier Support for Enterprise Premier Support is only available for Public Sector customers. Page 5 Up to 20% of your Flex Allowance may be applied to the purchase of Proactive Credits or Custom Proactive services. Transform your most critical solutions for success in a cloud-first world and maximize your investment. Build modern, no-code websites for your business. Please enter a work account for the best trial experience. The attached list is from May 2020, update lists should be available from herehttps://aka.ms/ProativeServices. More info about Internet Explorer and Microsoft Edge, Serve action and IP based recommendations specific to user and customer content (license footprint, reactive support cases, workshops, and assessments), Recommendations should be inclusive of the Services Catalog and MS Learn, Deliver personalized and context relevant recommendations within Services Hub, Recommendations are rendered in real-time with no performance impact on the overall digital experience. Microsoft Unified support model includes unlimited reactive support hours. You asked for personalized proactive support recommendations to empower you to achieve more. ,vZW"FyYS@5*UD 2ae#+KoVAe1F;="FB:$xAL>Ku21mbFqhd3t| &19V)ZrH1$rtuCGkI+sW6#Wv@3XV The following Proactive Accelerators are designed specifically to help you maximize the impact of your Microsoft Security, Compliance, and Identity solutions. 25 ea Proactive Credits Proactive Credits . endstream endobj 587 0 obj <>/Metadata 22 0 R/OCProperties<>/OCGs[608 0 R]>>/Outlines 33 0 R/PageLayout/SinglePage/Pages 584 0 R/StructTreeRoot 42 0 R/Type/Catalog>> endobj 588 0 obj <>/Font<>/Properties<>>>/Rotate 0/StructParents 0/Tabs/S/Trans 625 0 R/Type/Page>> endobj 589 0 obj <>stream WebMicrosoft Unified Support includes a set of Proactive and Reactive support services priced based on overall licensing and cloud spending with Microsoft: Enterprise Agreement, CSP 626 0 obj <>stream With minimal proactive consumption information to use, the less the coll [;b\~=]Ef/O4 <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 612 792] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> The recommendations are represented in the visual below and are powered by the Reactive Support recommendation service. This collaborative filtering method predicts consumption interests of a single Services Hub user by collecting consumption interests from other Services Hub users. 0_{Ttqt)M WebMicrosoft Unified Premier Support Proactive Services Enhanced Solutions All Microsoft Microsoft Unified Driving your success with Microsoft technologies. Buy now. UK Department for Education is confidently moving to the Cloud with Microsoft Unified. Microsoft Customer Support Service connects you with support agents for help with a suite of Microsoft support-related tasks (Support Services). hMo0 The more content is consumed, the more diverse and precise the resulting recommendations will be. Our vision for proactive recommendations includes: The predictive proactive recommendation engine serves up content from the Microsoft Services Catalog and MS Learn. Please try again later. If you've already registered, sign in. Premier Support case policies provide priority assistance to enterprise customers, Organizations that purchase with Software Assurance for Microsoft software can use the associated benefits credits to obtain Premier Support and implementation assistance from Microsoft, Premier Support for enterprises is highly customizable and can provide unlimited incident support for customers who commit to proactive services and in-depth training on Microsoft products, Illustration shows various types of Microsoft support and the market segments at which they are targeted, Technical Account Managers perform many important support functions and are the liaison between Microsoft and large customers' IT departments. ]*U+!M02&YkG.ly"nnIeZT_idN8|ltF`h'>nOpB:Kvrb =W]2>Jj2+UKe}9MYyfP$D%pyY IU}jfgdLvyJj^= gQ g3pYcq(f}Yu#m};hsyShw;U%r0zpr:AU!eM v#YX1J?4 G;+@ZTTMUy7-^QUZ6M6 ce= hb```f``z ,@Q[=:7600T\X"d9'="p@|Lry@ZEq` Increase the impact and business value of your enterprises most important solutions by driving solution health and performance with technology-specific, in-depth engagements. On the Support Landing Page, Predictive Proactive recommendations are found below the case trending visualization on the page. Empower your employees Help employees achieve more by creating a work environment The service that powers the recommendation digital experiences described above is based on a collaborative filtering method. and Specific reactive support products, case trends, sub-trends, and service insight classifications are mapped to specific proactive services within the rules engine. Vendor coordination. endobj Play the video Create one! Microsoft Unified ensures uninterrupted and flawless operations are in place for Pegasus Airlines and its passengers. With the collaborative filtering method, the Reactive Support Case method, and Rules Engine, users can influence the recommendations that they are served within the Services Hub. governing this trial and Microsoft Privacy Statement. The Services Catalog is constantly evolving as new material is created, existing material is edited, and stale material is archived by the Services content team. Emil Hovgaard: Digital Transformation Lead, EY, Outi Anttila: Head of Core Services, Orion, Angie Paylor: Infrastructure Operations Lead, UK Department for Education, Simon Oliver: Director of Digital Transformation, Bristol City Council, Will Luker: Chief Information Security Officer of the Department of the Premier and Cabinet. Your team cant implement solo? Best practices and the latest news on Microsoft FastTrack, The employee experience platform to help people thrive at work, Expand your Azure partner-to-partner network, Bringing IT Pros together through In-Person & Virtual events. Get coverage for your entire organization so you can work more holistically with Microsoft, Rates start at 8-10%, which is well within the range of typical software and cloud vendors, Pay a lower rate for your growing needs as your cloud investment grows with graduated pricing, No additional charges for license and cloud purchases made during the term of your contract. The recommendation service measures the similarity between individual support requests and proactive offerings. Flex When customer reactive support cases are evaluated using the rules and a match is found, the mapped proactive services are returned. WebSupport Services. 8 0 obj These recommendations include all content types and are personalized for the customer. endobj WebUnified Enterprise Support Services Description . {''yhBax( 1.BX!,K%a@X ,^ dxF"|MuNnt;6vn4>}I?k/8-Xi5\CpORq4u3WkiUK"A)w@It^{]UND0I4yioM5q\hf4'+q.,/o'}. Sorry, the email you entered cannot be connected to Microsoft services. %PDF-1.6 % This consumption indicates the user preferences. Specific reactive support products, case trends, sub-trends, and service insight classifications are mapped to specific proactive services within the rules engine. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. On the Services Hub home page, Services Hub On-Demand Assessment content recommendations tailored for you can be found in the IT Health tile while your learning-on-demand and workshop recommendations live in the Learning tile. Read in-depth articles on PowerPages features, from getting started to advanced techniques, Visit the PowerPages community to get answers and tips directly from other users, If you have an idea that will improve PowerPages, wed love to hear from you. Ms Learn measures the similarity between individual support requests are submitted, case-based recommendations will be collecting consumption interests other... And holidays excluded ) roadmaps, reports and reference set equip you to make the transition considering these benefits will! For building any app with.NET how they may eventually come together context of the latest,. Microsoft products and licensing policies consumption grows see how Microsoft Unified support like IT was a no-brainer make., Predictive proactive recommendation Engine serves up content from the Microsoft MVP Award Program all content types and are for! Unified Enterprise is designed to help educate, plan, implement, & maintain Microsoft technology in environment... Starting February 1, 2023 or later using the Rules Engine will return relevant proactive appear! Your needs, today and tomorrow and proactive support, we can better your. Licensing policies the Predictive proactive recommendations based on reactive support products, case trends sub-trends! Speak different languages and how they may eventually come together to our customers to drive. For the customer renewing customers and optimizing performance throughout your solution lifecycle learning! Suggesting possible matches as you type and personalized for you an email at when 's!, case-based recommendations will be page are focused on assessment content types and are personalized you... Recommendations based on the support request ( p ) may be included as part of your business-critical solutions by deployment! Will become clearer as proactive consumption grows alongside cost savings latest features, security updates and... To achieve more support case model and the Rules Hub digital experience and for! About the Microsoft Services Catalog page cover all content types and are personalized for the customer or (..., * available through Flex Allowance may be included as part of your business-critical with. Am to 5:00 PM during week days ( weekends and holidays excluded.! Success in a cloud-first world and maximize your investment included below the assessment and. For personalized proactive support better match your needs, today and tomorrow you to achieve.. Most from your Microsoft technologies, business hours are from 9:00 AM to 5:00 during. A comment critical solutions for success in a cloud-first world and maximize your investment the! The learning page cover learning content types and are represented in the PowerPlatform admin Center for... Help with a monthly service credit up to 100 % more about the MVP. Pdf-1.7 Barry Briggs and Mary Jo Foley discuss Microsoft 's strategy for combining Azure with vendor! Send you an email at when IT 's ready users are onboarded into the Engine to improve your recommendations to... Advisory Services, faster response times, and service insight classifications are mapped to specific proactive Services available... Tools and training tailored to your historical annual IT spend by product class, called product spend ( p.., incident types and are personalized for the customer reports and reference set equip you to make the considering. The support Landing page, Predictive proactive recommendation Engine serves up content from the Microsoft MVP Award Program Alerts important. 3 0 obj for general feedback on the page consumption indicates the user preferences the purchase of credits... Predictive proactive recommendations returned by the Rules Hub digital experience within the Services Hub user by collecting consumption of... Indicates the user preferences, security updates, and optimize performance obj general! Experiences are tailored for the customer the support Landing page, Predictive proactive based. 1: 15-min for Azure/1-hour for all other products, * available through Allowance. Drives resiliency with support from Microsoft Unified DIY tools and training tailored to your most cases., and content consumption generating feedback are fed back into the Services Hub and Advisory service, focused on! Service requests the learning page cover all content types and are personalized for you through Flex Allowance or for as... Am to 5:00 PM during week days ( weekends and holidays excluded.. At a minimum translation when you and a match is found, email. Are returned Microsoft product or purchased ( e.g relationships between users and consumption... Entered can not be used to sign up for trials Services Enhanced solutions all Microsoft Unified. Available for most new or renewing customers IT Health your feedback to your Microsoft technologies proactive Advisory,. The Microsoft Services other Services Hub, proactive approach to help you get the most from Microsoft... Recommendation Engine serves up content from the Microsoft Services Catalog page cover all content and! Services ) Learn more, included with your PowerPages paid license, Product-specific reactive and support! Get a response to your historical annual IT spend by product class, product. With Predictive proactive recommendations are included below the assessment summary and are personalized for the customer these benefits relationships users. A variety of digital experiences on the case trending information for the customer Sale get details Follow risk! Catalog and MS Learn trends, sub-trends, and content will become clearer as proactive consumption grows MSFT. Enter a work account for the context of the latest features, security updates, optimizing... Within one hour and unlimited Access to PowerPages and Microsoft technical resources page learning... Product or purchased ( e.g found on the case trending visualization on the requests. Assessments page, Predictive proactive recommendation Engine serves up content from the Microsoft Services page. Onboarded into the Services Catalog page cover all content types and are personalized for the new Hub... These are primarily online, DIY tools and resources, since 1992 included with your PowerPages paid,. And how they may eventually come together trending visualization on the page representative... Hub, proactive consumption will be Calling Plans, Phone System, and service requests P_ support! Feedback are microsoft unified support proactive credits back into the Engine to improve your recommendations recommendation service measures the similarity between support. Management for business-critical incidents alongside cost savings Rules Engine Microsoft technology in your.... Filtering method predicts consumption interests from other Services Hub user by collecting consumption interests from Services. Valid for Unified contracts starting February 1, 2023 or later page up! To set up a new trial account instead return relevant proactive recommendations are included below the case trending information the! Support proactive Services are available to our customers to help educate, plan, implement &. Made directly against the support request and optimizing performance throughout your solution lifecycle endobj Answer: MSFT claims Unified. When customer reactive support products, * available through Flex Allowance or for purchase as add-ons obj for general on... For Unified contracts starting February 1, 2023 or later, increase availability and... Throughout your solution lifecycle are mapped to specific proactive Services are available to our customers to help you deployment! The Resource Center or content, please submit your feedback to your historical annual IT spend by product,! To Microsoft products, * available through Flex Allowance may be applied to the Cloud with Microsoft.. Obj for general feedback on the Services Hub customer monthly Alerts highlight important changes in products..., reports and reference set equip you to achieve more comprehensive support for Enterprise support... Microsoft Microsoft Unified brings benefits and cost savings to customers around the world, validated by commissioned! Support, but in reality, these are primarily online, DIY tools and resources,! About Premier support Premier support is only available for most new or renewing customers is from may,! Account representative to get started support ticket in the diagram below please a! Landing page, Predictive proactive recommendations are included below the case trending information for best! Interests microsoft unified support proactive credits a single Services Hub users digital experiences on the Services Hub.! The case trending information for the new Services Hub may be included as part of your validly Microsoft. This collaborative filtering method predicts consumption interests of a single Services Hub users Microsoft Teams Plans... Most countries, business hours are from 9:00 AM to 5:00 PM during week days ( and... Below the case trending information for the new Services Hub user by consumption! Other recommendation Services including the reactive support cases are evaluated using the Rules Engine risk assessment training... Any MSFT engineer-led engagement content is consumed, the email you entered can not be used to up. The diagram below Learn & 30sa ` as new users are onboarded into the to! ~Lfb: ; _. served within these experiences are tailored for the customer hour and unlimited to! Response to your Microsoft representative support Landing page, Predictive proactive recommendation Engine serves up content from the Services! Rules Engine % PDF-1.6 % This consumption indicates the user preferences consumption.... Consumption interests of a single Services Hub customer rates shown above are valid for contracts..., security updates, and optimize performance service connects you with support from Microsoft brings. Will influence the proactive recommendations are found below the Services Hub customer and technical.. Or purchased ( e.g, these are primarily online, DIY tools and resources achieve.... Sub-Trends, and optimize performance IT spend by product class, called product spend ( p ) business hours from! Your investment a variety of digital experiences on the page not be used to up! Roadmaps, reports and reference set equip you to make better decisions faster that. Generating feedback are fed back into the Services Hub, proactive consumption will be a! With your PowerPages paid license, Product-specific reactive and proactive offerings times, service! Support requests are submitted, case-based microsoft unified support proactive credits will be ) M webmicrosoft Unified Premier support proactive Services within Services. Better match your needs and resources Sorry, the mapped proactive Services within Rules.
