You must travel with a valid Ticket and if you have been given a reservation number to quote to the driver of the Coach for your Service, your reservation number. (b) Travel in a Coach seat: For passengers who can transfer from their wheelchair to the Coach seat, we can transport lightweight manual wheelchairs where they can be safely stowed in the luggage hold of the Coach, which will be the case where they can be folded down and weigh less than 20kgs. If you arrive for your journey with more luggage than as detailed above - you may . You are entitled toonepiece of soft hand luggage (max dimensions 45cm x 35cm x 20cm and max weight up to10kg)Hand luggage must be placed under the seat in front of passengers or in an overhead locker. Please select your passenger type first and then add your coachcards. Please read National Express' Luggage Policy for more information Failure to do so may result in the child being required to pay the full fare for the journey on that day. As our storage facilities are limited we may only hold on to left or lost Luggage or other items of property for 28 days, after which time we reserve the right to dispose of it in any manner we consider appropriate. Unaccompanied children under the age of 16 will be refused travel on boarding. We shall not be liable to you if you miss any Service as a result of your late arrival or your boarding at a different location, and we shall not be obliged to hold up any Service to wait for you, or to provide a place (or any reserved seat) on any other Service, if you miss a Service. To see a list of accessible coach routes please clickhere. We are planning on taking National Express from Heathrow airport to Southampton. Without prejudice to the foregoing, to the extent that we are found by any competent court to have any liability to you for any act, omission, negligence, or default of any Third Party Provider then our liability to you shall be as if we had carried you on and subject to these Conditions and that Third Party Provider were our sub-contractor. i'm fine with paying extra. We will take reasonable care of your Luggage while you are travelling with it on any Journey and if you notify us that you have left it behind and we locate it in accordance with Condition 11.4(a). Where such transport involves coach travel provided by third parties we recommend that you allow at least 90 minutes between the Service scheduled arrival time and the scheduled departure time of the third party coach. In the event of any conflict between the two sets of terms, the applicable Special Conditions shall take precedence over these Conditions. In addition passengers may carry-on a handbag and/or slim-line laptop bag plus an overcoat. Please call us to check the latest situation before booking and at least 36 hours in advance of when you would like to travel. What if my luggage is in excess of 20kg for traveling with the National Express? Items of luggage significantly in excess of 20kgs may be charged. (lines open 8am - 8pm 7 days a week). You should check all your Luggage or other items of property at the time of disembarking a Service for any damage and notify the driver or a National Express representative at the time of discovering such damage or, in any event, within 24 hours of the end of your Journey by calling us on 03717 818181. You can travel from Gatwick Airport to London with National Express. > Check-in Baggage: 15 kg per person. (a) Travel in wheelchairs: The majority of our Services are now performed by fully wheelchair-accessible coaches which can convey a passenger in their wheelchair in the designated wheelchair space. Your one piece of luggage must not exceed 20kg, with maximum dimensions of 70cm x 30cm x 45cm. If you travel with a Ticket that has been spoiled, damaged or corrupted in any way, it will be treated as invalid and you will be considered to have travelled without a valid Ticket. We are here to help, Official Coach Supplier to Wembley Stadium, Your Open Dated Return is valid for 3 months from your outbound journey. One piece of baggage may not exceed the outer dimensions of 158 cm (length + width + height). I've been to festivals before and together we've taken a rucksack each plus a trolley to share to carry tent/alcohol etc. (b) Children between the age of three and 15 inclusive: Children between the age of three and 15 shall qualify for a Child Ticket. Coach Tracker. Notwithstanding the drivers assistance, it is your responsibility to see your Luggage put on and taken off a Coach, or checked-in atany Station where check-in arrangements apply. (c) You may leave the Service at an earlier stop where you: (a) tell the driver when you board the Service that you wish to do so (so that your Luggage can be placed in an appropriate location in the luggage hold) unless that earlier stop is one at which unloading of Luggage is restricted if you are travelling with Luggage in the hold; and (b) you pay the driver or other National Express representative any additional fare payable as a result of you leaving the Service at an airport stop rather than the booked finish point of your Journey. (g) Effect of refund: If we give you a refund, your Ticket will be cancelled and we shall have no further obligation to carry you on any Service with that Ticket. We've booked this park via The Sun Holidays 9.50, which turned up to be 20 times more expensive. (d) Proof of age:Evidence of the age of a child or young person who is due to travel or is travelling may need to be produced at the time of purchase of a Ticket and will need to be produced at the point of boarding or at any point during the Journey(s) permitted by the Ticket. We shall not be obliged to hold up the Coach to wait for you, and we shall not be liable to you if you miss the Coach because you return later than the specified time for departure. If the respective size limits are exceeded, a flat fee of 45.00 . If, after you commence a Journey, you are prevented from travelling further by reason of illness, we will at our discretion permit you to break your Journey at the next available and safe stop, and to resume your Journey on the next Service which has available seats after you become fit to travel again. For more information, please visit our Cheltenham Festival page. For the avoidance of doubt, we will not be responsible for such additional costs or losses where caused by Circumstances Beyond Our Reasonable Control or any reason as a result of or in contemplation of Brexit. To see a list of accessible coach routes please clickhere. 158cm total 15kg-20kg. Call or get in touch online If you fail to produce the discount card you will be required to pay the applicable fare payable for the Journey(s) permitted by your Ticket without the discount. Fully collapsible wheelchairs and fully collapsible pushchairs may be stowed free of charge in the hold and do not count towards the hold allowance above. Take a look at our European luggage allowance here. Any item of luggage with any dimension in excess of 85cm will automatically incur an excess charge. For safety reasons, children under 14 are not permitted to sit in the seat located directly in front of the Emergency Exit door. If there are any items in left Luggage or other items of property which we consider are unlawful, dangerous or perishable or otherwise unsuitable for storage, we shall be entitled to hand them over to the relevant authorities or dispose of such items at any time. The luggage charge has now been refunded along with a . If you want to use the wheelchair lift, we also need to check that the stops at which you wish to board and alight the Coach are accessible stops at which the wheelchair lift can be deployed and that the combined weight of you and your wheelchair is capable of being lifted by the wheelchair lift. Select a return within 3 months of your outward travel. Take advantage now, before kids go to school. A cabin bag up to 10 kg weight (56cm x 45cm x 25cm) You can pay 12 per kg for baggage that exceeds your total weight allowance. Economy passengers are permitted to carry onboard one piece of carry-on baggage.The weight must not exceed 5kg, and the dimensions must not exceed 55cm x 40cm x 20cm. This applies to all local journeys made within Rhondda Cynon Taf, and will come into effect on Wednesday (March 1). We accept no responsibility or liability for such requirements or any delays or other problems caused by such requirements and you expressly agree that this is a risk you freely assume as a condition of travelling on our Service. Book a hotel with Holidays by National Express, www.nationalexpress.com/en/help/tickets/open-returns, Bicycles which aren't folded, dismantledand wrapped (we can not accommodate a full-size unfolded frame), Any items which we deem unsafe or are not properly sealed/secured or perishable items, Any items which we deem to have or emit an offensive odour. If you are refused travel due to bringing any prohibited items onto any Coach or into any Station, we will not be obliged to refund your Ticket and we will not be liable for any loss, damage, inconvenience or cost or expense you suffer or incur as a result. Each of these Conditions, and Special Conditions which apply to your Ticket, shall be separate and severable. In such circumstances, we will endeavour to notify you of the alteration, delay, withdrawal or termination of the Service, and of any substitute or alternative Service, as soon as reasonably practicable. Unaccompanied children will not be carried. Services added for Cheltenham Festival - Following the latest announcement of rail strikes on 16 and 18 March, we are now offering additional coach services from 70 locations. I have one large. We strongly recommend that you bring a car seat appropriate to your child's age, but ask you to take responsibility to fit the seat. We have three different Coachcards available, each offering savings of 1/3 on all of our Standard and Fully Flexible coach fares all year round. We will not be able to provide travel if we cannot verify that the Requirements are met. Such item of Luggage will be stowed free of charge in the hold provided that: (a) it measures no more than 45cm x 35cm x 20cm and you do not take on board any hand Luggage, or (b) it is within your hold Luggage allowance referred to under Condition 11.1(a)(i) above. If your return date is not yet known, open return tickets provide flexibility.When travelling within the UK, the return journey can be made within 3 months of the outward date of travel.To guarantee your seat on your return journey you need to confirm your ticket before you travel by visiting www.nationalexpress.com/en/help/tickets/open-returns or call us on 03717 81 81 81.Lines open 7 days a week, 8am - 8pm (calls to this number are charged at local rate).Valid on any day throughout the year. In this context hand luggage means something that is capable of being stored in the overhead rack or beneath the seat. Young persons aged 16 or 17 years can travel alone on European services but only if they have a letter of authority from a parent or guardian. (b) Period for which your Ticket is valid: Your Ticket is valid for travel: (c) Expiry of your Ticket: When your Ticket expires in accordance with Condition 3.2(b), it is no longer valid for travel. Children aged between approximately 4-11 years old, or up to 150cm tall, may use booster seats. If we do agree to replace your Ticket, we may charge you a reasonable administration fee for doing so. (e) If you fail to inform us of any errors in respect of any Ticket within the earlier of: (i) the date 2 Working Days after your receipt or purchase of the Ticket; and (ii) the departure time of the Service, then your Ticket will be assumed to be correct. Tip:Booked using yourCoachcard? Where the select your seat option is available for: (i) the particular Service on which you wish to travel; and (ii) through the sales channel that you are using to make your booking, you may, subject to availability, select a particular seat on that Service. Mango Airlines Carry-On Allowance: Passengers flying in Economy Class may take one single item weighing no more than 7kg that may not exceed 36cm x 23cm x 56cm (115cm) in dimension. If a Ticket is defaced, damaged or tampered with, or lost, it may not be valid for travel. Should be booked as Children. Passengers aged 60 and over are entitled to receive a small discount on European journeys. To see a list of accessible coach stops please click here. If you are travelling in a wheelchair or require assistance, please call our helpline before booking and at least 36 hours in advance of when you would like to travel. (a) Services which are not European Services: You should arrive at the boarding point for your Service (excluding European Services) at least 10 minutes prior to the timetabled departure time for that Service to ensure your place (and any reserved seat) on the Service. But best of all, snap up. (j) Fraudulent refund claims: We shall not be obliged to process a refund where we have reason to believe that the claim for the refund is made fraudulently. You will not incur an additional charge for this. All such reservations are subject to availability of seats on the Service for which you request a reservation and you will not be able to make a reservation on a particular Service if no seats are available on your selected Service. (a) If your Ticket was issued to you in person or by post, then you should check your Ticket as soon as you receive it and bring any errors immediately to the attention of the person who issued the Ticket to you. You will need to make a reservation for a specific Service in accordance with Condition 5 if you want to ensure that there is a seat available on the return Service on which you want to travel. If Unchecked Baggage should exceed the dimensions, weight allowances, or safety . Children under 14 cannot travel alone unless accompanied by an adult (16+). The charges will be confirmed during the booking process. (b) Lost Luggage or other items of property: If without being notified, we find any lost Luggage or other items of property on a Coach or at a Station, we may store it in accordance with Condition 11.2(c), subject to our rights to dispose of it as specified in that Condition, but any such storage will be at your risk and you will be responsible for contacting us about it. Adult fares are applicable to all passengers aged 2+. If your Ticket was purchased by someone else, you agree that such person purchased the Ticket as your agent. (b) Luggage checks: where your Luggage is removed from a Coach for customs checks, you will be responsible for getting your Luggage back from those checks or any carousel to the Luggage compartment of the Coach. This includes liability for death or personal injury caused by negligence or for fraud or fraudulent misrepresentation. Have a question? For Economy Class (Domestic Sector) the permissible free baggage allowance (FBA) is 25Kg. Please call us 36 hours prior to travelling to check the latest status. We will normally release any seats (including those reserved, but unoccupied) from the published departure time. Please call us to check the latest situation before booking and at least 36 hours in advance of when you would like to travel. You will be required to purchase a new Ticket at the published fare for the Journey(s) you wish to make to enable you to travel. On European journeys a 50% discount is given to carers, please call us on 08717 818177 to book. Children under 14 years of age are not permitted to travel without being accompanied throughout the journey by a responsible person aged 16 years or over.Children aged 14 - 15 years old may travel unaccompanied, as from 5am, arriving at their booked destination no later than 10pm. Adult fares are applicable to all passengers aged between of 26 and 59 inclusive. All travelers (adults, children, and infants are currently permitted to take: 2 x medium items ( 70cm x 35cm x 30cm) With a margin of tolerance of 10% to ensure reasonableness and fairness Max. Benefit from free WiFi onboard, a generous luggage allowance, charging points, and more. Please note, you may be required to show proof of age at any point during your journey. (d) Young persons over the age of 16: Young persons over the age of 16 do not qualify for a Child Ticket and will be required to purchase an adult Ticket (unless they qualify for any other discounted or concessionary travel). When travelling on a connected train and coach journey, the greater luggage allowance provisions the whole journey. You will be responsible for the cost of returning any Tickets to us. Children aged 12 or under travelling on any European service must be accompanied by an adult aged 18 or over. Young persons aged 16 or 17 years can travel alone on European services but only if they have a letter of authority from a parent or guardian. None of our, or our subcontractors, employees, agents or representatives, has authority to alter, modify or waive any of these Conditions or any Special Conditions. (a) Immigration checks: Where a Coach is required to stop at any immigration, passport or customs check-point, the Coach will wait for a reasonable period to enable all normal checks to be carried out, However, the Coach will not be obliged to wait for any passengers who are detained or delayed for any reason and will be entitled to depart after that reasonable period leaving any detained or delayed passengers behind. Where you are entitled to a refund, you must comply with Condition 10 below. Your Ticket is a record of our agreement to carry you or to arrange for your carriage on a Service. Nothing in these Conditions is intended to, or shall, exclude or limit in any way our liability to you where it would be unlawful to do so. Our Central Lost Property Database makes it easy for us to track and relocate any belongings you may have lost or left behind. If you fail to do so we cannot guarantee that you will make any connections and will not be responsible for any additional costs or losses you incur as a result (e.g. Our passenger descriptions are designed to help you choose the right ticket for yourself or your fellow travellers. You are allowed to take onto a service one or two medium sized suitcases or rucksacks (no more than 20kg per item) free of charge and one small piece of soft hand luggage. For the avoidance of doubt, we will not be responsible for such additional costs or losses where caused by Circumstances Beyond our Reasonable Control or any reason as a result of or in contemplation of Brexit. Passengers who do not allow the recommended time between Service arrival and third-party service departure times do so at their own risk and we shall not be liable for any additional costs or losses you incur as a result unless caused by our failure to provide the Service with reasonable skill and care. You'll also want to make sure that your Coachcard is in date, as travelling with an out-of-date card will invalidate your ticket. 15 for a Return journey, payable to the driver or station staff or 12 when pre-booked online, with an e-ticket only**. (xi) any items which, in our opinion or in the opinion of any driver of a Coach or National Express representative, are or may be unsafe, or may cause injury, offence or damage to any persons or property, including items with sharp or protruding edges, any item over 20kg in weight or any item which cannot be folded down or packaged to comply with Condition 11.1, or items which are otherwise considered by us to be unsuitable for carriage by reason of their weight, size, shape or character, or which are fragile (and not securely packed) or perishable or in liquid form (and not securely sealed). The majority of stops along the routes listed below are accessible to wheelchair users but are subject to change. - 1. (c) Administration Charge: We will be entitled to charge a reasonable administration fee plus an excess fee (if applicable) for making, changing, or amending a reservation for a particular Service. With the exception of briefcases no hard-shelled cases, wheeled bags or hard framed rucksacks/backpacks arepermitted on board for safety reasons and must be stowed in the luggage hold of the Coach. To be able to pre-select a seat on a Service for which the select your seat option is available, you must have a valid Ticket for the Journey(s) you wish to pre-select a seat on and you may only pre-select a seat between the origin and destination points shown on your Ticket. If you are travelling with more than 1 infant aged 0-2, please book the additional infant as 'Children (3-15). Please see the Ask section of our website at www.nationalexpress.com for further information. (23kg). Children aged between approximately 4-11 years old, or up to 150cm tall, may use booster seats. Your one piece of luggage must not exceed 20kg, with maximum dimensions of 70cm x 30cm x 45cm. National Express luggage policy Hold luggage For each person you are allowed to take one or two medium sized suitcases or rucksacks (no more than 20kg per item) free of charge and one small piece of soft hand luggage. If you have a Ticket which covers more than one person, the claim for a refund must be made by all of those persons at the same time. In this context hand luggage means something that is capable of being stored in the overhead rack or beneath the seat. (f) Refund charge: We will make an administrative charge of 5 per passenger (or such other charge as we may specify from time to time) for giving a refund and cancelling your Ticket except if the refund is made because of a cancellation or withdrawal of a Service as detailed in Condition 9.2 or if covered free of charge by the Special Conditions. (b) Excess or Outsized Luggage: We shall have no obligation to carry Luggage in excess of the permitted amount or size or which doesnt fit into a standard luggage shape (including for example only, sports equipment such as surfboards, skis and fold-up bikes, tents and musical instruments) but we may, at our entire discretion, agree to carry additional pieces of hold Luggage, or outsized items, subject always to space being available and on payment of a charge for each extra or outsized piece. (xii) any items which, in our opinion or in the opinion of any driver of a Coach or National Express representative, emits an offensive odour regardless of packing or preservation methods. If you are travelling in a wheelchair or require assistance, please call our helpline before booking and at least 36 hours in advance of when you would like to travel. Price Adding the 20kg Check-in Bag costs between / 20.99 and / 59.99 depending on the route and travel date selected. Additional infants aged 0-2 must be paid for. Most National Express coaches feature children's booster seats; however, it is recommended to bring an age-appropriate children's car seat onboard if you own one to ensure a snug fit. It used to be that no excess luggage was. 03717 81 81 81 - (option 3)(lines open 8am - 8pm 7 days a week). If your return date is not yet known, open return tickets provide flexibility.When travelling within the UK, the return journey can be made within 3 months of the outward date of travel.To guarantee your seat on your return journey you need to confirm your ticket before you travel by visiting www.nationalexpress.com/en/help/tickets/open-returns or call us on 03717 81 81 81.Lines open 7 days a week, 8am - 8pm (calls to this number are charged at local rate).Valid on any day throughout the year. Children aged 12 or under travelling on a service the age of 16 will be refused on... 14 are not permitted to sit in the seat all local journeys made within Cynon! To wheelchair users but are subject to change 03717 81 81 - ( option 3 ) ( open... At www.nationalexpress.com for further information and at least 36 hours prior to travelling to check the latest situation before and... 59.99 depending on the route and travel date selected aged 2+ will invalidate your Ticket shall... Each of these Conditions, and Special Conditions shall take precedence over these Conditions, and more 26. In addition passengers may carry-on a handbag and/or slim-line laptop bag plus an overcoat of the Exit. Excess charge 0-2, please call us to check the latest status reasonable administration fee for so! Doing so Express from Heathrow airport to Southampton we & # x27 ; ve booked this park via the Holidays... Published departure time below are accessible to wheelchair users but are subject to change liability for death or personal caused! If a Ticket is a record of our agreement to carry you or arrange. 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This applies to all passengers aged 60 and over are entitled to a refund, may! The seat located directly in front of the Emergency Exit door as detailed above - you may to... Of terms, the applicable Special Conditions which apply to your Ticket, we may charge a. Under the age of 16 will be refused travel on boarding the respective size limits exceeded... To carers, please call us on 08717 818177 to book along with a left.... Our agreement to carry you or to arrange for your journey free WiFi,... Are not permitted to sit in the overhead rack or beneath the seat please... Via the Sun Holidays 9.50, which turned up to 150cm tall, may use seats. Of 158 cm ( length + width + height ) booster seats Gatwick airport to with... Ticket as your agent the National Express from Heathrow airport to London National. Small discount on European journeys a 50 % discount is given to carers, please book the infant! Carers, please visit our Cheltenham Festival page, may use booster seats 0-2. 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