Were independently supported by our readers and we may earn a commission when you buy through our links. Why? No!!!! 1 month ago I called for an update and was told they were being returned in 48 hours. In case you request them back within 30 days after acceptance, youll have to bear the cost of the return and might even pay a $15 fee per item. I provided TRR the url for what was "lost" in the last shipment.These are the exact shoes that are now missing. All content is posted anonymously by employees working at The RealReal. JavaScript is disabled. So it's not really worth the cost of shipping AND the cost of returns to potentially get a faulty product. Still havent received them. For these reasons, The RealReal is worth checking out whether you want to sell or purchase luxury consignment. Additionally, home and art items are not included in the two-day shipping for Platinum members. Supposedly, the sailor and rum-runner William "the Real" Realreal was the best and wealthiest rum-runner within realreal port of Greenport during its prime. Excellent Quality with Excellent Customer Service! Investor Relations. There are hardly any dissatisfied customers, and most of the buyers praise the products they offer and their support team. TheRealReal accepts and sells men's, women's and children's fashion, fine jewellery, watches, fine art, and home furnishings in good to pristine condition from brands listed in the Designer Directory. Right off the bat, we were impressed with The RealReal reviews, which has an average of 4.5/5 stars out of 4,637 TrustPilot ratings. Good to good+ condition. The Chanel Classic Jumbo Single Flap Bag costs $6,200 with a retail price of $7,100. They include The RealReal Secaucus, The RealReal Atlanta, The RealReal San Francisco, The RealReal Austin, and The RealReal New York. Expect to pay high shipping fees (50+ CAD) and duties upon arrival . I was onced charged $300 but I don't regret because i wanted to make sure my package was insured in case anything happened. I paid a pretty penny for it and duties. Quality 457. They will pin and tuck to make an item appear to have more of a contemporary fit than it does. Pair these shades with a colorful headscarf, and youve got the 1950s look. The answer is no. The RealReal offers Valentino Rockstud Accents Leather Chelsea Boots that bring an edgy yet clean twist to high fashion. This is blatant theft and this company should be shut down. I request my item back and want company to publicly change their fraudulent strategy. It doesnt sit well that you pay $12+ for shipping AND returning. The height of this bag is 5.5 inches, with the width being 7.75 inches and the depth 2 inches. The Chanel document, The Luxury Fashion Second Hand Market, essentially a primer on the resale market, devotes an entire page to the data point, 55% of core luxury clients have bought or consider buying second hand., In another part of the document, Chanel lists threats to the brand and remedies for the problems. RETURN IT TO ME They are lying about it's whereabouts. Based on prior BBB complaints, I suspect the item is lost or stolen. The RealReal has a positive business outlook, Ellen MacArthur Foundations prestigious CE100 USA. Pay me the sale price (approx $250) -or-3. For a better experience, please enable JavaScript in your browser before proceeding. And what the actual heck was a brokerage fee? But will definitely shop here again. TRR Top 5: Prada Pieces With the Best Resale Value. The leading marketplace for men and women's authenticated luxury consignments. I have called their 800- customer service line at least 11 times for assistance, NO RESOLUTION. Often this ends up being a non-returnable final sale item, and I keep falling for it. Only (3) items were approved for sale by the Real Real. When you make a purchase through links on this page, we may earn a commission. More like livid!I have SEVERAL issues with your company, BOTH AS A SELLER AND BUYER! The RealReal x Mark Cross: Vintage Bags by an American Luxury Original Read Now. Canada Goose | The RealReal Canada Goose (formerly Metro Sportswear Ltd., and then Snow Goose) began in a small Toronto warehouse in 1957. Nerd alert: Were about to get deep into the world of trade treaties. Respect Complaints on file state issues with lost or misplaced merchandise. Free Next Day Shipping on $50+ Orders. The RealReal review will look at their top-selling pieces, customer reviews, and much more To help you determine if this consignment brand is right for you. Verification can help ensure real people write reviews about real companies. 3) They lost 2 items of mine. It offers no details and is a non-response, ISSUE NOT RESOLVEDSincerely,*************************, *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. We were immediately impressed with the positive feedback customers left. For $10 a month, you'll get advance access to sales and special invites to exclusive promotions. One The RealReal review reported that a bag was in terrible condition when they received it, and others noted that the items were not worth the money, even with the discounts. All the boxes, packaging. Boxes or APO/FPO addresses. To get the app, simply open the App Store on your iPhone, search for "The RealReal" and tap "Free" to download. Compare. With 4.22/5 stars on SiteJabber, reviewers there were similar to those found on Trustpilot. If you havent paired a sexy black dress with this color, start envisioning this captivating look. 4) Requested return of unsold items 2 months ago and still have not received them. I bought the jacket and paid 160 in duties because I thought it was what it was listed. I had been looking for a SF bag for some time. I love The Real Real and will continue to shop with them. The RealReal offers a large selection of pre-owned and authenticated high-end designer goods including men and women's luxury fashion, fine jewelry, and fine art. Do not buy or sell here they are scammers and thieves. There is holes, discolorations on the fabric. 01/01/24. Whenever challenged on their provenance canada the state of Virginia, a realreal of said family would inevitably reply, 'Yessir, aaahm a Real McCoy'. Even I asked to return it. To learn more about our Employee Resource Groups (ERGs), the steps we are taking to build a cu. The RealReal has 427k followers on Instagram, and top media outlets have featured this brand, includingBloomberg, Chicago Business Journal, andForbes. Our number one follow-up question in The RealReal review after exploring the collection: is The RealReal authentic? This was BS since it was a minor flaw! There are also multiple retail store locations including The RealReal New York, The RealReal San Francisco, and The RealReal Secaucus. Sustainability Burberry The City Watch is a definite showpiece. I write about retail and the forces that are redefining shopping. Also no proof of purchase or receipt included in box. I sent in 20 items valued around 8-10k and got $400 back. (Photo by Edward [+] Berthelot/Getty Images). This is based on 1,092 anonymously submitted reviews on Glassdoor. What time does The RealReal post new items? Candidates give an average difficulty score of 2.5 out of 5 (where 5 is the highest level of difficulty) for their job interview at The RealReal. February 23, 2021 11:32 All orders shipped outside of the United States are Delivery Duty Unpaid. The buyer or recipient of the order is responsible for paying any duties and local taxes assessed by your local customs office. Very very bad experience . We have reached out to the client and are working to resolve. Find our open roles here: https://bit.ly/34czQ8v. I have requested the jacket back after they removed it from site and hadn't reposted it for copy updates for site after I reached out inquiring how the condition was "good" when nearly new. If youre ordering an item that was made in China from an American retailer, youre still going to pay an import duty because the exception is about the item itself being made in the USA and not the company being based there. Notably absent in Chanels war on resale is Farfetch, said The RealReal, noting that in February 2018, founder and CEO Jose Neves announced that Chanel had made a significant investment in luxury e-commerce platform. High-value orders include orders with an item that costs $1,000 and any order you place within 24 hours worth $1,000. Thats why Im strategic about which sites I order from. 1) There is no rhyme or reason to how they price your luxury goods. The exterior of the bag is fine. The company has an average of 4.1/5 stars out of 34,107 Trustpilot ratings. As a sustainable company, we give, Authenticity Items received after this time window or with a missing security tag cannot be returned. Allow me to explain. They dont answer me. Next comes plain old sales tax, the same as youd be paying if you bought that item in a Canadian storeso thats 5% plus whatever your provincial rate is. This never happens. No complaints here, but nothing particular to laud either. Well share some of our favorites in this The RealReal review: The Classic Jumbo Single Flap Bag is a timeless Chanel piece thats so alluring with its cherry red shade. They dont know the products theyre writing about. Our strongest advantage is our unique firsthand Chanel experience, which can be further enhanced.. This has gone on long enough, as the bag was lost 9 months ago. Example: Lets say Im ordering this ridiculously overpriced Gucci T-shirt. Shipping 480. terrible dishonest company,never consign with them. Every item is authenticated, with leading expert guidance to ensure quality standards. It took MONTHS of calling and texting customer service, having to re explain the issue over and over again to a customer service rep with a clear language barrier. Additionally, these Wheat sneakers come with round toes; this makes the shoes spacious and comfortable, especially for people with wide or broad feet. By September 2021, the company had eighteen Luxury Consignment Offices in the United States. This material also makes this chain-link bag dirt-resistant and waterproof. Media and Instagram hype aside, is this a brand worth buying and selling with? My experience has been excellent. Save my name, email, and website in this browser for the next time I comment. I have lost $200 for this jacket and now the coat is in a damaged condition and I have no possession of it after requesting it back and they reposted to site. Youll also enjoy a 20% discount when you use The RealReal discount code REAL during checkout. You must place your order by noon PST, and they dont offer holiday and weekend deliveries. The RealReal Reviews: What Do Customers Think? Not very responsive with addressing questions/concerns. For illegal activities such as counterfeit and trademark violations, Chanel cites possible legal action, and brand strategy is recommended for the diversion of products to unauthorized or undesirable channels. I was able to get my things back before they gave everything away, my items werent super expensive. The RealReal can't afford that. Overall disappointed in overall purchase from start to finish. Chanels alleged strategy was revealed in documents uncovered during the discovery phase of the luxury brands 2018 lawsuit against another high-end resale firm, What Goes Around Comes Around. Of these, 15 are in its retail stores. Stocks to Watch: Tilray, RealReal, Macy's, Canada Goose and More. Also, costs vary depending on the size and value of an item. Want amazing offers and news on the latest consumer brands? I have never had a bad situation with them. Focusing on employing all ethnicities and races within a collaborative culture, this company is part of a diversity movement in fashion. Complete rip off I will never buy anything in this site again. NOT a luxury experience. I, for example, recently paid $11 to UPS and $15 to DHL. Bag was put in dust bag then thrown in box. The luxury resale platform in March 2019 filed motion to dismiss Chanels complaint, which was amended the previous month. 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